Insight Business Partner

Join a well-established Housing Association in a key role that will help shape performance, insight and decision-making across the organisation, on a fixed-term contract until March 2027. This Performance & Insight Business Partner position offers the chance to work closely with senior stakeholders, using data, research and insight to support strategic decision-making and continuous improvement across the organisation.

You'll be translating complex performance information, customer research and data into clear, meaningful insight that can influence decision-making and improve services for customers. This is a rewarding role for someone who enjoys working with data and technology, whilst also being confident building relationships, challenging stakeholders and managing projects.

We'd love to hear from anyone with a background as a Performance & Insight Business Partner, Performance Manager, Performance Analyst, Business Intelligence Analyst, Insight Manager, Data Analyst, or experience in performance management, business intelligence, data analysis or customer research in a similar setting, especially if you're confident working with both qualitative and quantitative data and enjoy using insight to drive improvement.

• Developing and delivering performance reports, dashboards, scorecards and briefings for colleagues, senior leaders, Board and committee members
• Analysing performance against targets, trends and benchmarks, explaining material variation and identifying emerging risks, opportunities and areas requiring management attention
• Translating complex data, performance information and customer research findings into clear recommendations that support strategic and operational decision-making
• Leading and supporting customer research projects, including both qualitative and quantitative research
• Working with service leads and data owners to develop and maintain meaningful KPIs that support organisational priorities and continuous improvement
• Supporting regulatory and statutory reporting by coordinating accurate evidence and meeting submission and publication deadlines
• Working closely with ICT and internal teams to manage data and technology-related projects
• Managing relationships with external partners and account managers, keeping projects on track both with and without dedicated project management support

• Substantial experience in performance reporting, business intelligence, data analysis, insight or a closely related discipline
• Experience of both qualitative and quantitative research, ideally including customer research
• The ability to translate complex data, performance information and technical concepts into clear recommendations
• Demonstrable experience of influencing, advising and constructively challenging senior leaders and stakeholders
• Experience developing and maintaining performance frameworks, scorecards, dashboards or management reports
• Confidence with technology and the ability to work with ICT and manage data-related projects
• Experience managing relationships with external partners and account managers, ensuring projects are delivered effectively and to deadline
• Excellent analytical and problem-solving skills, with strong attention to accuracy and detail
• Strong written and verbal communication skills, including the ability to present performance information to senior leaders and non-technical audiences
• Strong working knowledge of Microsoft Excel and reporting/data visualisation tools;
  Power BI experience is highly desirable

• A maximum one-month notice period, with the successful candidate required to start as soon as possible and hit the ground running
• Proven experience in performance reporting, business intelligence, data analysis, insight or a related discipline
• Experience managing data, research or analytical projects
• Experience working with and influencing senior stakeholders
• A relevant qualification or equivalent practical experience in data analysis, business intelligence, statistics, performance management or a related subject
• Knowledge of the social housing operating and regulatory context is desirable but not essential

• £56,000 per annum
• Fixed-term contract until March 2027
• The opportunity to work closely with senior leaders and influence strategic and operational decision-making
• A varied role combining performance,…