Head of Contract Management and Supplier Relationship Management

Xoserve is the UK gas industry’s Central Data Services Provider, playing a critical role in supporting the safe, efficient and reliable operation of Britain’s gas market. It provides a single, trusted source of industry data and services for gas suppliers, shippers and transporters, ensuring information is accurate, secure, and consistently shared across the sector. By managing the central gas register and providing insight on gas flows across the network, Xoserve helps the industry balance supply and demand and supports effective market processes that benefit consumers.

As the energy system transitions, Xoserve is committed to enabling affordable, accessible decarbonisation by supporting the integration of green gas and biomethane into the UK’s energy mix. Xoserve is an equal employment opportunity employer, and we are building a diverse, inclusive, and authentic workplace for everyone.

The Head of Contract Management and Supplier Relationship Management is responsible for leading and maturing Xoserve’s contract and supplier management capability, ensuring the effective oversight of strategic suppliers while safeguarding the continuity and quality of critical services. The role provides leadership across the full contract lifecycle, establishing robust governance, controls and performance management frameworks that enable value delivery, risk management and compliance across the supplier landscape.

As Xoserve evolves towards a multi-supplier operating model, this role will play a key part in shaping and implementing the future approach to supplier management. Working closely with senior stakeholders, the role will oversee key strategic relationships, including critical transition and exit activities, while building a high-performing team capable of driving supplier performance, resilience and long-term partnership value.

• Set and maintain Xoserve’s Contract Management and Supplier Relationship Management (SRM) framework, including supplier segmentation, governance cadences, minimum control requirements, escalation routes and reporting standards, ensuring appropriate contract control and governance coverage across critical supplier contracts.
• Allocate contracts and suppliers across the team based on value, criticality, risk and workload, ensuring resources are deployed effectively and proportionately within a small organisation.
• Ensure all contracts are effectively mobilised, actively managed and controlled throughout their lifecycle, including obligations management, supplier performance, action tracking and closure, financial oversight, change control, renewals and exit activities.
• Oversee the management of key third-party relationships and associated transition programmes, ensuring business continuity is protected and operational services are maintained throughout.
• Lead organisational readiness for the future multi-supplier operating model, including the management of inter-supplier dependencies, implementation of new Master Services Agreements (MSAs), effective handover processes from Procurement into Contract Management, and maintaining appropriate renewal and exit readiness across key supplier arrangements.
• Ensure SRM activity is focused on maximising strategic relationship value, supplier resilience and executive engagement, while avoiding duplication of day-to-day contract administration activities.
• Lead the development of contract management and SRM capability across the team, driving quality assurance, consistency of approach and continuous improvement.
• Act as the senior escalation point for material supplier, contractual and transition-related risks, ensuring risks are proactively identified, assessed, mitigated, monitored and escalated where…