Customer Experience Co-ordinator

Customer Experience Coordinator

Location:

Solihill
Salary: 32000

Hours:

Full Time
Turn Customer Feedback into Meaningful Change
Are you passionate about understanding what customers really think and using those insights to improve services? We're looking for a proactive Customer Insight & Experience Coordinator to play a key role in shaping customer-focused improvements across our business.
This is a fantastic opportunity for someone who enjoys analysing feedback, identifying trends, and working with stakeholders across multiple departments to drive positive outcomes for both customers and the organisation.

• Taking ownership of customer feedback and insight programmes, ensuring surveys, reporting and follow-up actions run smoothly.
• Analysing customer feedback, operational data and survey results to uncover key trends, challenges and opportunities.
• Producing insightful reports that help teams make informed decisions and improve service delivery.
• Tracking customer experience actions and initiatives, ensuring progress is monitored and outcomes are achieved.
• Working closely with operational teams, managers and clients to share customer insight and influence improvements.
• Identifying opportunities to enhance processes, customer journeys and overall service performance.

• Experience working within Customer Experience (CX), Customer Insight, Service Improvement or a similar role.
• Strong analytical skills with the ability to interpret customer feedback and data and turn findings into practical recommendations.
• Excellent organisation skills with the ability to manage multiple projects and priorities simultaneously.
• Confidence building relationships and engaging with stakeholders at all levels.
• A customer-first mindset with a genuine passion for improving customer journeys and service outcomes.
• Strong communication skills, both written and verbal, with the ability to present insights clearly and effectively.

• Be part of a business that genuinely values customer feedback.
• Work with a variety of stakeholders across operations, delivery and client teams.
• Have a direct impact on customer satisfaction and continuous improvement initiatives.
• Opportunities for personal development and career progression.
• Collaborative and supportive working environment.

If you're someone who enjoys combining analysis, collaboration and problem-solving to create exceptional customer experiences, we'd love to hear from you and can share further details about this Customer Experience Coordinator role