Customer Service Advisor

KC Group are recruiting for an experienced and customer-focused Customer Service Advisor to join a highly regarded public sector organisation’s contact team.
Please not a basic DBS is required for this role. This is a full time, temporary role, based in the Solihull area, Monday-Friday, 9am-5pm

This is an exciting opportunity to make a real difference by supporting members of the public across a wide range of services – including Benefits, Social Services, and Environmental Services – through various communication channels such as phone, email, live chat, and in-person queries.

• Handling a diverse range of customer enquiries in a timely, courteous, and professional manner
• Advising and resolving complex queries with empathy and attention to detail
• Using multiple IT systems to log, update, and resolve cases
• Communicating clearly and effectively with customers, internal teams, and external partners
• Managing sensitive issues, including complaints and vulnerable customers, with care and discretion
• Supporting face-to-face service delivery, including payments and end-of-day cash handling
• Working flexibly on a rota basis, Monday to Friday

• A Level 3 qualification (or equivalent experience) in Customer Service or Administration
• Extensive experience in a high-volume customer service environment
• Strong verbal and written communication skills
• Confident IT user, including Microsoft Office and customer databases
• Experience handling complex or sensitive enquiries professionally
• Knowledge of public sector or Council services is desirable
• Willingness to travel across various local sites as needed

• Competitive salary with performance-based progression
• Career development opportunities within a supportive and inclusive team
• Access to training and coaching to help you grow in your role
• The chance to contribute meaningfully to community wellbeing
• Location:
  
  Solihull
• Full time Temporary (3 months initially with the view of extending) Salary: £13.47 per hour