Customer Service Administrator

Location: Bentley Heath

Customer Service Administrator | Solihull | £13.46 per Hour | Full-Time | Temporary Ongoing

An opportunity has arisen for a Customer Service Administrator to join a well-established manufacturer and supplier based in the Solihull area. Working within a busy customer service team, you will be responsible for processing customer orders, coordinating with internal departments, and delivering a high standard of customer support throughout the order journey.

This role will suit someone who enjoys working in a fast-paced environment, is highly organised, and is confident communicating with customers, couriers, and internal teams. The position is initially offered on an ongoing temporary basis, with a review in the New Year regarding the possibility of a permanent opportunity.

As the Customer Service Administrator, you will be responsible for
- Processing customer orders received from the sales team and accurately inputting them onto internal systems
Managing customer enquiries via telephone and email
Confirming order details and providing updates on order progress
Liaising with customers regarding deliveries, training bookings, and maintenance appointments
Working closely with internal departments to coordinate customer requirements
Chasing couriers to obtain delivery information and resolve delivery queries
Supporting the scheduling of maintenance and training visits
Following up on outstanding appointments and ensuring customers are kept informed
Maintaining accurate records and updating customer information on internal databases
Escalating any issues or delays to the appropriate teams for prompt resolution
Providing general administrative support to the customer service function

Ideally, you will have experience in
- Customer service and administrative positions
Processing orders and updating CRM or business management systems
Managing multiple tasks within a busy office environment
Working with high levels of accuracy and attention to detail
Communicating confidently with customers both verbally and in writing
Coordinating activities across multiple departments
Using Microsoft Office applications, including Outlook, Excel, and Word

On offer for this Customer Service Administrator role
- Immediate opportunity with a start date of 1st December
Ongoing temporary assignment with potential for a permanent position following review
£13.46 per hour
Full-time hours, Monday to Friday 9:00am - 5:00pm (37.5 hours per week)
Supportive and friendly team environment
Office-based role in Solihull This is an office-based position, so candidates must be able to commute to the Solihull area on a daily basis.

If you are a customer-focused and organised administrator who enjoys building strong customer relationships and ensuring a smooth customer experience, please apply today.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity