Customer Quality Engineer – Electrical

We’re not just another bike brand - we're an iconic, British motorcycle brand with over 120 years of history behind us. Our new state-of-the-art facilities in Solihull, West Midlands are home to a tight-knit, but ever-expanding team that's passionate about delivering exquisite riding experiences to our customers.

Under new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it!

At Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business.

So if you're passionate about motorcycles and looking to join a team that's shaping the future of this legendary brand, we'd love to hear from you!

The Role The Customer Quality Engineer – Electrical is responsible for the investigation, resolution and prevention of customer-facing electrical, electronic and software-related quality concerns.

Modern Norton motorcycles incorporate multiple electronic control units, CAN communication networks, sensors, actuators, rider systems and software-controlled vehicle functions. The role will act as the Customer Quality technical specialist for these systems, working between customers, dealers, Aftersales, Electrical and Electronic Engineering, Software, Manufacturing and Supplier Quality.

The successful candidate will be capable of investigating complex and intermittent electrical faults, interpreting diagnostic data and converting field evidence into clear engineering problem statements and corrective actions.

Key Responsibilities Act as the Customer Quality technical specialist for electrical, electronic, diagnostic and software-related concerns

Investigate electrical issues reported by customers, dealers, field service teams and regional quality personnel

Lead the containment, root cause analysis and permanent resolution of electrical and electronic field concerns

Diagnose faults involving:

Electrical power distribution

Batteries, starting and charging systems

Wiring harnesses, connectors and terminals

Electronic control unitsCAN communication networks

Sensors and actuators

Instrument clusters and displays

Lighting and signalling systems

Rider-assistance and electronic vehicle systems

Software, calibration and reflashing

Intermittent electrical or communication faults

Use diagnostic equipment, wiring diagrams, multimeters, oscilloscopes, CAN-analysis tools and engineering software as appropriate

Capture and interpret diagnostic trouble codes, CAN traces, freeze-frame data, software versions and vehicle configuration information

Work with Electrical and Electronic Engineering, Software, Manufacturing, Supplier Quality and Aftersales to establish root cause

Translate customer descriptions and dealer reports into structured, reproducible engineering problem statements

Lead structured problem-solving activity using 8D, fault-tree analysis, 5 Why and other appropriate quality tools

Define immediate containment, diagnostic and repair instructions for dealer networks

Support software updates, calibration changes, reflash campaigns and validation of permanent corrective actions

Identify whether concerns are caused by hardware, software, vehicle configuration, manufacturing variation, supplier components or service activity

Monitor warranty and field data to identify emerging electrical trends

Provide technical support and training to dealer technicians and regional service teams

Support returned-component analysis and ensure relevant diagnostic evidence is captured before parts are replaced

Support new product launches by reviewing electrical customer risks, diagnostic readiness and dealer repair capability

Produce clear technical reports and communicate electrical quality risks to senior management

Support safety, compliance or escalation investigations where an electrical concern could create a customer or regulatory risk Skills & Experience Degree, apprenticeship or equivalent experience in…