Scheme Manager

SCHEME MANAGER Rendall & Rittner £7,800 - £8,800 Lydon Court, Birmingham - B26 3PG
Monday and Thursday 9am to 2pm DEVELOPMENT DETAILS Lydon Court is a retirement housing complex built in 1989, designed for residents aged over 55. The complex is made up of 25 apartments across two buildings and includes communal gardens, residents' lounge, and a communal laundry room. The site is located in Sheldon, just off the Coventry Road, with good transport links and easy access to local shops and amenities.

ROLE EXPECTATIONS You will be the on-site face of Rendall & Rittner, building trusted relationships with residents and keeping the development running smoothly. Most days youll complete planned checks, coordinate contractors, handle resident queries, and keep accurate records so issues are resolved quickly and standards stay high. WHAT SUCCESS LOOKS LIKE Residents feel listened to, supported and informed, with queries resolved promptly and professionally.

Building checks are completed on time, with issues identified early and followed through to resolution. Communal areas are consistently safe, clean and well-presented, enhancing pride in the development. Contractors are well-briefed, monitored and deliver quality work with minimal disruption. Records, reports and handovers are accurate, timely and compliant with company processes. You spot opportunities to improve, sharing ideas that save time, reduce cost or lift resident experience.

HOW YOU'LL SPEND MOST OF YOUR TIME Conducting regular site walks, logging actions and escalating maintenance issues as needed. Being a friendly, visible point of contact for residents, responding to enquiries and signposting support. Coordinating access and overseeing contractors to ensure works are completed to standard. Completing compliance and safety checks, including testing communal systems where required. Maintaining tidy, welcoming communal spaces and monitoring cleaning and grounds maintenance.

Updating records, reports and communications so all stakeholders stay informed. WHO THIS ROLE IS FOR Youre people-focused, calm under pressure and build rapport easily with a diverse community. You take ownership, follow through on actions and care about getting the detail right. Youre organised, punctual and able to balance routine checks with ad-hoc requests. You communicate clearly, in person and in writing, and know when to escalate.

Youre safety-conscious and comfortable working independently across set part-time hours. EXPERIENCE THAT HELPS Experience in residential, housing, hospitality, facilities or customer service environments. Coordinating contractors, maintenance tasks or cleaning/grounds services. Carrying out building inspections, safety checks or basic compliance processes. Using email, spreadsheets and smartphone apps to log tasks and keep records up to date. Handling customer queries and resolving issues in a professional, empathetic manner.

Qualifications such as IOSH, first aid or equivalent will be beneficial WHAT WE OFFER 10 days holiday plus bank holidays Enrolment into the Rendall & Rittner pension scheme Employee assistance programme supporting family, health, money and work Employee referral scheme Team uniform
* subject to development Fully funded training and development opportunities Access to discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on your approach to resident service, site safety and organisation, including scenario-based questions about handling maintenance and communication We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.