Infrastructure Manager - Manufacturing

I am currently helping a client in sourcing a strong Infrastructure Manager to take ownership of the day-to-day IT infrastructure; making sure the Network/Servers are reliable, secure, and support the business as it grows. Working closely with the Group ITD and senior leaders, you’ll help deliver the IT roadmap while managing daily operations, projects, and third-party suppliers.

Duties/Responsibilities;

Running IT Infrastructure across servers, networks, cloud platforms, and end-user support
Acting as an escalation point from the IT Support team
Ensuring systems are secure, stable, and performing well
Leading and supporting the IT operations and IT support team
Helping deliver projects from a technical and from a project management front
Putting practical IT processes and best practices in place
Monitoring systems, responding to incidents, and driving issues through to resolution
Planning and delivering upgrades, patching and maintenance
Supporting the relationships with suppliers, contracts, and SLAs
Tracking KPIs, reporting on performance, and improving operational efficiency
Helping with IT budgets and resources
Ideal Background;

Hands-on experience in infrastructure, in particular Network and Server
Experience leading or managing a team
Strong technical knowledge across networks, servers, operating systems, and cloud platforms (Azure/365, Hyper-V, Microsoft server technologies, Active Directory, DHCP, DNS)
Familiarity with IT service management frameworks (ITIL is a plus)
A practical problem-solver with clear communication skills
Comfortable supporting everyone from non-technical users to IT-savvy colleagues

Experience with monitoring tools, ticketing systems, and automation
Side Notes;

Candidates who are happy to be onsite (Solihull) 5 days will be preferred but hybrid maybe considered
Background/Experience working within Manufacturing will be preferred