Digital Product Manager - Customer Loyalty

Job in Solihull, West Midlands, B91, England, UK

Listing for: Randstad Digital

Full Time position
Listed on 2026-07-27

Job specializations:

IT/Tech
CRM System, Ecommerce, Business Systems & Technology Analysis, Data Analyst

Product Manager
- Loyalty
- Retail Sector

My global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function. You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated across our client's ecosystem. You will do this by driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints.

In order to separate yourself from a generic product manager our client ids looking for a candidate who has:

Experience working in CRM, loyalty, CDP, Mar Tech or customer data environments - specific platform knowledge in Braze, mParticle and Talon One is an advantage

Exposure to platforms and tools related to customer engagement, identity, segmentation, consent management, or personalisation.

Experience in retail, fashion, membership, subscription or ecommerce businesses.

Essential Skills

Demonstrable experience in digital or eCommerce product management
Exposure to customer, CRM, loyalty, data, platform or systems-led...

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