Service Desk Manager: Lead & Deliver Exceptional IT Support
Job in
Shirley, Solihull, West Midlands, B91, England, UK
Listed on 2026-08-01
Listing for:
wavenet
Full Time
position Listed on 2026-08-01
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Wavenet is seeking a Service Desk Manager to lead a team of support engineers and ensure SLA targets are consistently met while delivering high customer satisfaction. You will monitor performance via dashboards, conduct appraisals, and drive continuous improvement across processes and staffing.
The role requires strong leadership, client-facing acumen, and collaboration with other managers to coordinate skills and resources.
#J-18808-LjbffrNote that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×