PreSales Technical Account Manager - Processing Industry

Job Family: Software

Req : 513787

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Key Responsibilities:

As a Technical Account Manager, you'll drive customer success and business growth by building and maintaining strategic relationships with key accounts. You will focus on customers within the process industry in sectors like Pharmaceuticals. Cosmetics, Consumer Packaged Goods & Retail and Food Industry

1. Strategic Customer Engagement & Relationship Building:

• Develop and nurture strategic relationships with key accounts, acting as a trusted technical advisor to understand their business objectives, challenges, and future architectural vision.

• Work collaboratively with sales, services, and product teams to identify "land-and-expand" opportunities, driving revenue growth and customer retention.

• Conduct discovery sessions to understand current system limitations, integration requirements, and performance bottlenecks, translating these needs into actionable strategies.

• Position Siemens software capabilities within prospects' existing technology ecosystems and future architecture vision, creating compelling value propositions and ROI analyses.

2. Technical Assessment & Solution Design:

• Analyze target organizations' existing technology stacks, system architectures, and digital transformation roadmaps.

• Evaluate prospects' technical readiness for advanced software implementations (cloud adoption, data infrastructure, integration capabilities).

• Document technical requirements and constraints that influence solution design and implementation approaches.

• Recommend appropriate Siemens solutions and develop customer roadmaps.

3. Solution Presentation & Adoption:

• Prepare and deliver executive presentations, technical demonstrations, and proof-of-concept activities that showcase solution capabilities and business impact.

• Facilitate seamless transitions between sales and implementation teams, ensuring customer stakeholders understand project scope, timelines, and success criteria.

• Maintain detailed technical profiles of prospects, including system inventories, integration requirements, and implementation timelines.

• Track technical evaluation metrics and refine discovery methodologies based on successful implementation patterns.

4. Collaboration & Continuous Improvement:

• Lead proposal development and bid management activities, coordinating across various internal teams.

• Participate in account reviews, pipeline forecasting, and go-to-market activities, communicating customer feedback to product development and marketing teams.

• Coach and mentor junior team members, contributing to the development of best practices.

• Maintain Siemens integrity, uphold compliance and quality standards, and adhere to business processes.

Qualifications:

Core Skills & Attributes:

• Exceptional Communication: Advanced ability to articulate complex technical and business concepts clearly and concisely to diverse audiences, from technical practitioners to C-suite executives. This includes excellent presentation and storytelling skills with the ability to influence and negotiate.

• Industry Acumen: In-depth knowledge of processes and applications within the process industry sector (e.g. Pharmaceuticals, CPG, Food Industry). You speak the industry's language!

• Problem-Solving & Analytical Thinking: Demonstrated analytical thinking and problem-solving capabilities, with a creative and innovative approach to challenges.

• Business & Commercial…