Service Desk Team Lead – Lead 1st/2nd Line IT Support
Listed on 2026-10-11
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
UKTL is hiring a Service Desk Team Lead to balance hands-on technical support with people leadership and service improvement responsibilities. You will lead a small team of Service Desk Technicians, provide escalation support, and drive continuous service improvements for IT operations across the organisation.
You will supervise two technicians, mentor staff, manage performance, and ensure timely resolution of incidents and requests while maintaining high customer satisfaction.
The Service Desk Team Lead – Lead 1st/2nd Line IT Support position in the Management & Operations, IT & Technology field is open for applications.
The position is based in Metropolitan Borough of Solihull, England, United Kingdom.
This opportunity is part of our work in Management & Operations, IT & Technology.
The advertised compensation is 40.000 - 60.000.
We aim to respond to suitable candidates as soon as possible.
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