Incident Manager: Lead Major Incidents & SLA Delivery
Listed on 2026-10-11
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IT/Tech
IT Project Manager, IT Support
Convergence Group is seeking an Incident Manager to own incidents from start to finish, drive resolution and keep customers informed. This hands-on role sits at the heart of our Service Desk and NOC, requiring calm under pressure, escalation when needed and leadership of operational teams.
You will manage major incidents, ensure SLAs are met and work with 1st/2nd line, suppliers and technical teams. The position is based in Solihull in a full-time, permanent capacity.
Consider building your career as a Incident Manager:
Lead Major Incidents & SLA Delivery at Convergence Group (Wireless) Networks Limited.
We are looking to fill the Incident Manager:
Lead Major Incidents & SLA Delivery position at Convergence Group (Wireless) Networks Limited in Metropolitan Borough of Solihull, England, United Kingdom.
The Incident Manager:
Lead Major Incidents & SLA Delivery role at Convergence Group (Wireless) Networks Limited is now open for applications in Metropolitan Borough of Solihull, England, United Kingdom.
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