Lead Incident Manager — Drive Fast Resolutions & Updates
Listed on 2026-10-16
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IT/Tech
IT Support, IT Project Manager, Systems Administrator
Convergence Group in Solihull seeks an experienced Incident Manager to own incidents end-to-end, drive resolutions and keep customers informed throughout. You will be at the heart of the Service Desk and NOC, ensuring SLAs are met and incidents are properly managed, while leading by example under pressure.
The role requires strong communication, leadership and networking knowledge, with ITIL exposure as a bonus.
We are currently recruiting a Lead Incident Manager — Drive Fast Resolutions & Updates for our team in Metropolitan Borough of Solihull, England, United Kingdom.
The position is based in Metropolitan Borough of Solihull, England, United Kingdom.
This opportunity is part of our work in Management & Operations, IT & Technology.
The advertised compensation is 50.000 - 65.000.
We aim to respond to suitable candidates as soon as possible.
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