EPOS Project Manager

EPOS Project Manager 12-Month Contract | Leading UK Hospitality & Retail Group

Location:

London, Yorkshire or the Midlands Contract Duration: 12 months Working Arrangement:
Office-based / Hybrid, with UK-wide travel as required Sector:
Hospitality, Retail & Technology The Opportunity We are recruiting an experienced EPOS Project Manager to lead the delivery of a major EPOS implementation and rollout programme for a leading hospitality and retail group operating across the UK. This is a 12-month contract opportunity to manage the end-to-end delivery of EPOS projects across multiple sites, ensuring systems are implemented on time, within budget and to the required operational standards.

Working closely with internal stakeholders, technology providers, EPOS vendors and site operations teams, you will oversee project planning, installation, configuration, testing, training and go-live activities across a diverse hospitality and retail estate. The successful candidate will have a strong background in EPOS or POS implementations, multi-site technology rollouts and stakeholder management within hospitality, retail or a similarly fast-paced, multi-location environment.

Key Responsibilities Lead the end-to-end delivery of EPOS implementation and rollout projects across multiple UK sites. Develop and maintain project plans, milestones, budgets, resource schedules and delivery timelines. Coordinate EPOS suppliers, hardware providers, software vendors, installation engineers and third-party contractors. Manage site surveys, installation planning, system configuration, testing and deployment activities. Oversee system integration with back-office platforms, payment solutions, stock management, finance and reporting systems.

Coordinate user acceptance testing (UAT), defect resolution and operational sign-off. Manage pilot deployments and phased rollouts, ensuring lessons learned are incorporated into subsequent implementations. Work closely with hospitality and retail operations teams to minimise disruption to trading. Coordinate training, communications and change management to ensure successful adoption by site teams. Identify project risks, issues and dependencies, implementing mitigation plans where necessary.

Provide regular project reporting, status updates and escalation of critical issues to senior stakeholders. Manage budgets, supplier performance, project documentation and post-implementation reviews. Ensure all deployments meet agreed technical, operational, security and quality standards. Essential Experience Proven experience managing EPOS, POS or retail technology implementation projects. Experience delivering multi-site technology rollouts across hospitality, retail, leisure or similar environments. Strong project management skills, including planning, budgeting, risk management and stakeholder reporting.

Experience managing third-party suppliers, technology vendors and installation teams. Understanding of EPOS hardware, software, payment terminals, peripherals and associated integrations. Experience coordinating testing, deployment, training and go-live support. Excellent communication, organisation and problem-solving skills. Ability to manage competing priorities and deliver projects to tight deadlines. Flexibility to travel to sites across the UK when required.

Desirable Experience Experience working with large hospitality groups, restaurant chains, pubs, hotels or multi-site retailers. Knowledge of EPOS platforms such as Oracle MICROS, NCR Voyix, Toshiba, Zonal, EPoSnow, Lightspeed or ICRTouch.

Experience with payment service providers, loyalty systems, stock management and back-office integrations. Experience managing simultaneous rollouts across geographically dispersed…