Field Service Engineer – Pumpforce

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As an exciting business looking to continue its growth strategy, The Force Group is looking for a Field Service Engineer to provide clients with aftersales/service support of all types of pump systems such as cold-water boosters, heating circulation, pressurisation units, condensate, etc. Working mostly within energy centres, plant rooms, hospitals and industrial settings.

• Complete all works associated with pumps and the immediate system/ancillaries
• Carry out PPM visits to help ensure longevity of site equipment
• Carry out onsite installations, repairs, overhaul & testing of a wide range of pumps & systems
• Complete site surveys (where required) for upcoming works
• Attend breakdowns/call outs
• Completing comprehensive and professionally worded job reports
• Advise customers how to carry out basic checks to ensure faults are picked up quickly
• Look to develop the offering by cross selling across the group; pumps, valves, heat exchangers, controls and service packages
• Make customers aware of service package offerings by the company
• Provide support for technical and commercial enquiries
• Develop long term relationships with customers
• Champion the company as a customer facing representative
• Understand the product range and offer onsite technical advice to customer
• Liaising with other members of the team in different departments to offer the best outcome to the customer and grow the business
• Keep up to date with all relevant health and safety certifications

• Previous experience in pumps desirable
• Knowledgeable in valves, pumps, heat exchangers, controls and service packages would be beneficial but not essential
• Time served engineer or completed apprenticeship
• Mechanical and electrical experience
• Ability to fault find
• Strong customer service, analytical and interpersonal skills
• Excellent organisational and multitasking abilities
• Keen interest in learning new skills
• Detail-oriented
• Great active listening skills

• Full time / permanent
• Salary based on experience
• 22 days holiday plus bank holidays
• Pension scheme
• Field service role
• Company van included
• Company phone

• The Force Group – Manufacturing and distribution group of businesses
• Down-to-earth and approachable management
• Ambitious plans to grow allowing the individual to develop new skills and take on growing responsibility
• Offer long-term careers and future prospects

• Interested in learning new skills and want to learn
• Work safely and to respect the safety of others
• Treat everyone you meet with respect and dignity
• Deliver superior service to our customers
• Stride to succeed in everything you do

• Competitive wages dependant on experience
• Fair treatment based on an individual performance free from discrimination
• Recognition of high performance

• Industrial Machinery Manufacturing

• Full time

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