Head Of Operations

Head of Operations – Fire & Security

A well-established and growing Fire & Security services business is seeking an experienced Head of Operations to lead and develop its national operational function.

This is a senior leadership role with full responsibility for operational performance, compliance, financial control, and team leadership across installation, maintenance, and remedial services.

The Role

Reporting into the executive team, the Head of Operations will be accountable for driving operational efficiency, service quality, and profitability, while supporting the continued growth and reputation of the business.

Key Responsibilities

* Lead day-to-day operations to ensure profitable and compliant service delivery

* Develop and implement operational strategies aligned with business objectives

* Oversee engineer scheduling, resource planning, and subcontractor management

* Ensure delivery against contractual SLAs and customer expectations

* Maintain full compliance with Fire & Security regulations, health & safety standards, and industry accreditations

* Manage operational budgets, engineer productivity, and cost control

* Oversee invoicing processes and contribute to forecasting and reporting

* Lead, develop, and retain operational teams, fostering a high-performance culture

* Act as the senior escalation point for operational and client-related issues

Key Measures of Success

* Operational efficiency and engineer productivity

* Contract performance and SLA adherence

* Audit results and accreditation compliance

* Customer satisfaction and issue resolution

* Contribution to turnover and revenue growth

* Team engagement, retention, and competency levels

Candidate Profile

* Proven senior operational leadership experience within the Fire & Security sector

* Strong understanding of UK regulations, compliance, and accreditation frameworks

* Commercially astute with experience managing budgets and operational performance

* Confident people leader with the ability to drive accountability and improvement

* Experienced in managing multi-site or national operations

The Opportunity

This role offers the chance to play a pivotal part in a growing organisation, with genuine influence over operational strategy, performance, and future direction