Operations Manager; Maintenance

Position: Operations Manager (Maintenance)
Job Title:

Operations Manager (Maintenance Division)

Location:

Midlands (Nationall Coverage)

Employment Type:

Full-Time, Permanent Reporting To:
Head of Operations

Role Overview

We are seeking a high-caliber, hands-on Operations Manager to lead our Maintenance Division. This is a pivotal role within our Midlands-based Facilities Management firm, where you will be responsible for the seamless delivery of both reactive repairs and planned preventative maintenance (PPM).

Unlike a purely administrative role, this position requires a deep understanding of the "tools on the ground.

" You will manage a dedicated team of in-house tradesmen, ensuring that every job—from a leaking pipe to a minor office refurb—is executed safely, profitably, and to an impeccable standard.

Key Responsibilities

1. Operational Leadership & Scheduling

Team Management:
Lead and mentor an in-house team of multi-skilled tradespeople

(Hard Landscapers, Decorators, Electricians, Plumbers, Carpenters, etc.).

Dynamic Scheduling:
Oversee the daily dispatch and routing of engineers to meet strict

SLAs for reactive calls while maintaining the PPM calendar.

Quality Control:
Conduct site visits to audit workmanship and ensure compliance with client

specifications.

2. Commercial & Financial Oversight

Pricing & Estimating:
Survey and price minor building works, small projects, and remedial repairs.

Forecasting:
Prepare monthly budget forecasts and report on the division’s P&L

performance.

Payroll & Admin:
Review and approve engineer timesheets, manage overtime, and oversee

the processing of payroll for your division.

3. Health, Safety & Compliance

RAMS:
Take full responsibility for the preparation of site-specific Risk Assessments and

Method Statements (RAMS).

Compliance:
Ensure all works comply with current building regulations, health and safety

legislation, and industry standards (e.g., NICEIC, Gas Safe).

The Ideal Candidate

Technical Background:
Ideally, you come from a trade background or have significant

experience managing direct labor rather than just sub-contractors.

Commercial Acumen:
You can look at a job and know exactly how many hours and what

materials it will take to be profitable.

Tech-Savvy:
Proficient in using CAFM (Computer-Aided Facilities Management) software

and Excel for data analysis.

Required Qualifications & Experience

Proven experience as an Operations Manager or Contracts Manager within the FM or

Construction sector.

Demonstrable experience in pricing minor works (typically up to £50k).

In-depth knowledge of Health & Safety legislation (IOSH or NEBOSH qualification preferred).

Full UK Driving License.

What We Offer

Competitive salary (dependent on experience).

Use of company vehicle

Performance-related bonus scheme.

The opportunity to shape a growing division within a stable, reputable firm