Senior Funeral Director

Position:  Senior Funeral Director

Location:

Dyson Richards Funeral Directors, Shirley
Job Type:  Full-time, Permanent
Salary:  £34,342.15 per annum

We're looking for an experienced, compassionate individual to join our team as a Senior Funeral Director at Dyson Richards Funeral Directors, Shirley. You'll play a key leadership role in overseeing funeral operations, guiding and developing your team, and building strong relationships with local partners and the wider community to ensure every service is delivered to the highest standard, while representing Dignity Funeral Directors and building trusted relationships in your local community.

Our Mission:
To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.

Our Vision:
The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.

Why This Role Matters
As a Senior Funeral Director, you will be responsible for team performance, development, and operational leadership, supporting the Cluster Manager in achieving business objectives. This role ensures consistent compliance, client satisfaction, and staff excellence, fostering a culture of empathy, professionalism, and continuous improvement.

Your Impact and Responsibilities
As a Senior Funeral Director, you lead by example, guiding families with empathy and professionalism, while supporting your team to do the same. You'll spend around 70% of your time delivering and overseeing services, and the rest managing the day-to-day operations of one or more branches, including the team.

You'll be responsible for ensuring high standards of care, training, service delivery, and local marketing, creating a culture where your team is proud of the work they do and families feel informed, respected, and looked after.

As a Senior Funeral Director, you will:
Deliver complex funeral arrangements with professionalism - ensuring all funeral arrangements are respectful, appropriate, and reflect the client's wishes.
Oversee branch standards and ensure timely, high-quality care of the deceased.
Participate in an out-of-hours on-call rota (including nights/weekends) to support families - providing out-of-hours support, including dignified collection and transfer of the deceased into care.
Lead on recruitment, onboarding and ongoing performance reviews, undertaking regular 121s.
Ensure back-of-house teams have responsibilities, and ensure seamless scheduling and service coordination.
Support the Cluster Manager in overseeing branch performance, audits, and compliance processes.
Identify service gaps and recommend improvements to processes and training.
Take responsibility for ensuring funeral plan banks are replenished.
Ensure all team members are Funeral Plan Consultant (FPC) trained.
Skills and Knowledge...
Comfortable leading and motivating a team to uphold the highest standards of professionalism, presentation, and service delivery.
Empathetic, service-oriented, and committed to excellent client outcomes.
Understanding of the nature of the role and is prepared to assist families whenever needed, ensuring.
continuous care and operational effectiveness.
Able to follow strict procedures, maintain accurate records, and ensure adherence to legal and company regulations.
Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided).
Confident working independently and thrives on delivering results.
Flexibility to work evenings, weekends and on-call.
Understanding of operational efficiency, service offerings, and financial considerations within the funeral industry.
What you can expect from us       Time to recharge -   Up to 25 days' annual leave (rising with service) plus bank holidays.
Extra reward -   Yearly bonus of £300-£500.
Planning for your future -   4% matched pension.
Peace of mind -   Life assurance at 2x salary.
Everyday savings -   My Staff Shop  discounts, eyecare support and flu jab reimbursement.
Support when you need it -   24/7 Employee Assistance Programme, occupational health and confidential counselling.
Learn and grow -   Ongoing training, internal learning pathways and apprenticeships.
Making work easier -   Free on-site parking at most locations.
What Sets Us Apart       Meaningful purpose -   Supporting families through the hardest moments of their lives.
Grow with us -   More career paths and leadership opportunities as our group grows.
Shape the future -   Help us become the UK's number one…