Facilities & COP Manager

Service Functions/Cross Business Stream Functions

Behind every successful audit, certification, and inspection stands a strong team in our Service Functions
. Whether HR, IT, Finance, Marketing, Controlling, Procurement, Facility Management, our Shared Service Centers, QHSE, Legal, Corporate Development, or Corporate Communication – they all contribute to ensuring that our operational units worldwide can achieve top performance.

We rely on innovative processes, digital solutions, and a strong corporate culture to support employees, create efficient structures, and enable sustainable growth
. Our work is diverse, ranging from developing modern HR programs to optimizing global financial processes to ensuring the highest compliance and quality standards.

Shape the future of TÜV Rheinland with us!

In our Service Functions, you can contribute your expertise, optimize processes, and actively participate in shaping the company's future
. We offer you an international, dynamic environment that fosters innovation, collaboration, and personal growth.

Become part of our strong network and help shape the world of tomorrow with us!

TUV Rheinland UK is looking for a Facilites and COP manager responsible for providing leadership and oversight across two key operational areas:
Commercial Order Processing (COP) and Facilities Management.

The role has direct responsibility for the COP function and provides managerial oversight of the Facilities Management function through the existing Facilities Manager. The position ensures effective operational performance, appropriate prioritization, efficient service delivery and strong cooperation with internal stakeholders across both areas.

The role is also responsible for developing, documenting and maintaining procedures, working instructions and operational controls to support consistent, efficient and compliant processes.

• Lead and coordinate the COP team, including allocation and prioritization of activities, workload management and performance oversight.
• Provide managerial oversight and direction to the Facilities Manager, supporting effective delivery of Facilities Management activities and ensuring alignment with business priorities.
• Monitor workloads, performance and operational priorities, acting as an escalation point when required.
• Cooperate with Project Management, Sales, Finance, Procurement, HSE and other internal stakeholders.
• Develop, write and maintain procedures, work instructions and process documentation for both functional areas.
• Identify and implement opportunities for process improvement, standardization and stronger operational controls.
• Maintain appropriate operational records, documentation and reporting.

• Provide oversight of Facilities Management activities, working through the Facilities Manager to ensure effective day‑to‑day operation of sites, buildings and related facilities.
• Ensure appropriate coordination of facility services, including housekeeping, reception, security, gardening, waste management and removals.
• Support the Facilities Manager in space management and efficient utilization of facilities.
• Support the Facilities Manager in resolving complex or significant operational matters and in implementing service improvements.

• Oversee accurate and timely creation, maintenance and processing of customer sales orders in line with quotations, contracts and internal procedures.
• Ensure commercial and customer information is correctly maintained throughout the order lifecycle.
• Oversee order changes, project‑related charges, subcontractor costs and purchase orders where applicable.
• Coordinate order completion and invoicing activities, including payment…