Senior Manager, Professional Services; EMEA)

SOTI is committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done.

We are looking for a Senior Manager, Professional Services with a proven record of delivering measurable impact across previous roles. You are deeply curious, quick to learn new technologies, and driven to solve problems others find difficult. In this role you will work with leading edge technologies and take on complex, high value projects that deliver innovative mobile device solutions to enterprise clients worldwide.

You will help shape how we deliver, contribute new ideas, and influence direction. In return, SOTI offers meaningful professional growth and a clear path for career advancement.

The People – Our people are our most important resource. From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun. The Growth – Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line.

SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big! The Technology – You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

• Lead the Enterprise Services and Professional Services business EMEA.
• Business and commercial leadership:
  Own the commercial performance of the regional PS business, including PS revenue and bookings targets, delivery margin, and resource utilization.
• Own the commercial outcomes of the regional Enterprise Services function, including retention, renewal rate, and expansion influenced through proactive account engagement.
• Forecast demand, plan capacity, and manage staffing to meet delivery commitments while protecting margin and utilization targets.
• Partner with Sales on scoping, pre‑sales support, and SOW definition so engagements are accurately scoped, priced, and deliverable.
• People and team leadership:
  Lead and develop 4 teams of Professional Services, regional delivery organization, aligning the team behind shared objectives, priorities, and outcomes.
• Own hiring, performance management, calibration, coaching, and career development across the teams.
• Plan team capacity and build succession depth to support regional growth.
• Service delivery and governance:
  Oversee delivery of implementations, migrations, and upgrades to SOTI software, ensuring work is delivered to scope, on time, and to the highest standards of quality and customer service.
• Govern the configuration and deployment of SOTI ONE products against project deliverables, setting standards for configuration, testing, and troubleshooting carried out by the delivery team during billable engagements.
• Own delivery standards, project governance, and escalation management for the region, acting as the senior point of escalation for at‑risk engagements and key regional accounts.
• Drive continuous improvement of the delivery model, methodology, and tooling to improve quality, predictability, and efficiency.
• Enterprise Services and customer success:
  Direct the regional Enterprise Services function, ensuring TAMs deliver proactive, high‑value service that…