Billing Team Leader

Are you an experienced Revenues professional looking for your next leadership challenge?

At Solihull Council, we're looking for an ambitious and customer-focused Income Billing Team Leader to join our Income and Awards Service. This is an exciting opportunity to lead a dedicated team responsible for delivering accurate and efficient billing and collection services across Council Tax, Business Rates, Business Improvement District (BID), Sundry Income and Overpaid Housing Benefit.

You'll play a pivotal role in shaping service delivery, developing staff, driving performance and ensuring our residents and businesses receive an excellent service.

• Lead, motivate, support and develop staff through coaching, mentoring and effective performance management.
• Manage workloads and resources to ensure work is completed accurately and within statutory timescales.
• Provide technical expertise and guidance on complex Council Tax, Business Rates and income-related matters.
• Lead on the implementation of legislative changes, new reliefs, discounts and system developments.
• Handle complex customer enquiries, complaints and member correspondence.
• Represent the Council at Valuation Tribunal hearings when required.
• Drive service improvements, modernisation and the use of technology to enhance the customer experience.

• Significant experience working within a Local Authority Revenues service.
• Previous supervisory or team leadership experience.
• Strong knowledge of Council Tax, Business Rates, Sundry Income and/or Overpaid Housing Benefit legislation, with expert knowledge in at least one area.
• Experience of managing performance, developing staff and leading through change.
• Excellent problem-solving, organisational and communication skills.
• Experience dealing with complex customer enquiries and complaints.
• The ability to build positive relationships with colleagues, customers and external partners.

• Hybrid and flexible working arrangements
• Generous annual leave entitlement, with the option to purchase additional leave
• Flexitime scheme offering up to 24 additional days leave per year
• Local Government Pension Scheme
• Employee Assistance Programme providing free, confidential support 24/7
• Family-friendly and carer-friendly policies
• Access to staff discounts and employee benefits
• Ongoing learning and development opportunities

If you're an experienced Revenues professional who enjoys leading people, improving services and making a positive impact for residents and businesses, we'd love to hear from you.

JDPS - Income Billing Team Leader
-Sept 2026.docx

Interview date: 10th November 2026

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