Billing Team Leader - Billing Team Leader
Listed on 2026-10-13
-
Management
General Management, Operations Management, Project & Program Management, Change Management
Location: Metropolitan Borough of Solihull
Band E – £39,481 to £45,529 pro rata per annum. 30 hours per week – (Flexible but preferably worked across 5 days) Council House, Solihull / Hybrid Working Lead a high-performing team that makes a difference to local communities
Are you an experienced Revenues professional looking for your next leadership challenge?
At Solihull Council, we’re looking for an ambitious and customer-focused Income Billing Team Leader to join our Income and Awards Service. This is an exciting opportunity to lead a dedicated team responsible for delivering accurate and efficient billing and collection services across Council Tax, Business Rates, Business Improvement District (BID), Sundry Income and Overpaid Housing Benefit.
You’ll play a pivotal role in shaping service delivery, developing staff, driving performance and ensuring our residents and businesses receive an excellent service.
About youWe’re looking for someone who can bring:
- Significant experience working within a Local Authority Revenues service.
- Previous supervisory or team leadership experience.
- Strong knowledge of Council Tax, Business Rates, Sundry Income and/or Overpaid Housing Benefit legislation, with expert knowledge in at least one area.
- Experience of managing performance, developing staff and leading through change.
- Excellent problem-solving, organisational and communication skills.
- Experience dealing with complex customer enquiries and complaints.
- The ability to build positive relationships with colleagues, customers and external partners.
At Solihull, we are committed to creating a supportive and flexible working environment where our people can thrive. In return, we offer:
- Hybrid and flexible working arrangements
- Generous annual leave entitlement, with the option to purchase additional leave
- Flexitime scheme offering up to 24 additional days leave per year
- Local Government Pension Scheme
- Employee Assistance Programme providing free, confidential support 24/7
- Family-friendly and carer-friendly policies
- Access to staff discounts and employee benefits
- Ongoing learning and development opportunities
If you’re an experienced Revenues professional who enjoys leading people, improving services and making a positive impact for residents and businesses, we’d love to hear from you.
For an informal discussion about the role, please contact Chris Whitehouse, Income Team Manager, on .
Interview date: 10th November 2026This post is subject to a Basic DBS Check.
Salary range / grade:Band E - £39,481 to £45,529 pro rata per annum.
Hours:30 hours per week – (Flexible but preferably worked across 5 days)
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