Part Time Marketing Operations Manager

Marketing Operations Manager Independent Law Firm

Hours:

Part-time, 3 days per week

Location:

Shirley, Solihull

Salary: A competitive salary is offered, commensurate with experience and qualifications

About the firm:

This is an award-winning, Lexcel accredited, top tier Legal 500-recognised law firm, employing around 100 staff across four locations.

Established over 250 years ago, this well-established law firm offer a friendly and flexible working environment fostering a team approach with a high level of support.

Many of the firm s clients are longstanding. Much of their work comes from existing clients and recommendations. They are ranked in the Legal 500 s top 5 most client recommended law firms in the West Midlands in 2026. They have also won the Birmingham Law Society s Law Firm of the Year on multiple occasions.

This is a newly created position, focused on delivering an outstanding client experience and contributing to the firm s growth.

• - Analysing client reviews and identifying trends
• - Gathering and using data to make recommendations to improve clients experience
• - Researching and recommending a CRM and marketing database for the firm
• - Managing search engine optimisation with external web agency
• - Managing pay-per-click campaigns with PPC agency
• - Day-to-day website management
• - Producing monthly marketing and client insight dashboards
• - Tracking website enquiries and conversion rates
• - Monitoring external and internal referrals
• - Identifying opportunities to improve marketing by using AI and automation
• - Keeping up to date with emerging technologies and industry developments
• - Monitoring competitor activity

• - Previous experience in marketing operations, digital marketing, customer experience or customer insight
• - Experience of analysing customer feedback and turning findings into practical recommendations
• - Experience of managing websites and working with digital marketing agencies
• - Experience of measuring website, campaign and lead-conversion performance
• - Experience of producing clear reports and dashboards for senior stakeholders
• - Experience of working with CRM systems, marketing databases or email marketing platforms

This is a permanent part-time position, working three full days per week 9:30am to 5:30pm.

• - 5 weeks annual leave
• - An extra day s paid leave at Christmas
• - Holiday buy and sell scheme, up to 4 extra days
• - Death in service benefits 3x salary
• - Group Stakeholder Pension Scheme
• - Access to a tax efficient salary sacrifice option
• - Healthcare plan with financial assistance towards a range of healthcare including optical, dental and counselling
• - Employee Assistance Programme
• - A calendar of social events including Christmas parties and summer parties

Note:

A competitive salary is offered which will be commensurate with experience and qualifications. The information given above is correct to the best of our knowledge.