Business Development Director

At Convergence Group, we’ve spent 20+ years powering some of the UK’s most complex networks - and we’re growing fast. We’re looking for a Business Development Director to win new customers and unlock further growth across our 1,500+ existing customer base.

The focus is on driving growth from both new customer acquisition and existing accounts. That means building a strong prospect pipeline, uncovering untapped opportunities and selling our WAN, LAN, Wi-Fi and Security solutions. From there, commercial ownership stays with you - developing relationships, growing the accounts you win and continually identifying new opportunities. Many of our existing customers use only part of our portfolio, leaving plenty of room to grow.

You’ll spot service gaps, open doors with new decision-makers and uncover opportunities across multiple sites and teams. Success in this role calls for Account Director-level judgement and relationship management, combined with the drive and prospecting discipline to win new customers and new business within existing accounts.

• Unlock customer potential - Analyse existing customer accounts, identify whitespace opportunities and develop account growth plans that maximise the value of our relationships
• Build strategic relationships - Engage with key stakeholders and senior decision-makers, developing a deep understanding of their business challenges, priorities and future technology requirements
• Drive cross-sell and upsell opportunities - Introduce customers to our wider portfolio of WAN, LAN, Wi-Fi and Security solutions, helping them realise additional value from their partnership with Convergence Group
• Develop account growth strategies - Create and execute structured plans for your customer portfolio, identifying opportunities to increase customer penetration, revenue and profitability
• Sell solutions, not products - Take a consultative approach, working with customers to understand their challenges and develop solutions that deliver measurable business outcomes
• Build a high-quality pipeline - Proactively generate qualified opportunities within existing accounts, maintaining a healthy and predictable pipeline of customer growth opportunities
• Identify new business opportunities - Where appropriate, leverage your network, customer relationships and market knowledge to identify and develop complementary new business opportunities
• Deliver commercial results - Achieve revenue, gross-margin and account-growth targets while maintaining strong customer relationships and delivering long-term value
• Own your pipeline - Maintain accurate CRM records, manage opportunities effectively and deliver reliable sales forecasts
• Collaborate to succeed - Work closely with Account Management, Customer Success, Marketing, Solution Architecture, Product and Commercial teams to identify opportunities and deliver the right customer outcomes

• A minimum of 5 years’ experience selling complex managed WAN, LAN, WLAN and security solutions, ideally involving vendors such as Cisco and Extreme
• A proven record at Account Director, senior business development or equivalent level in an MSP or technology services business
• Evidence of personally winning new customers and growing established accounts through cross-selling and upselling, while retaining strong relationships over multiple years.
• Confident engagement with senior decision-makers, strong discovery and negotiation skills, and sound judgement on pricing, contracts and margin
• Structured account planning and CRM discipline, ideally using Zoho, with a record of meeting challenging targets
• The ability to drive and pass BPSS clearance checks

The pace and intensity are…