Account Manager; Automotive Retail Software​/SaaS

Pinewood.

AI is looking for an Account Manager to join our growing sales team. This role is focused on building strong, long-term relationships with a portfolio of mid-market automotive retail customers, helping them maximise the value they achieve from the Pinewood.

AI Automotive Intelligence Platform, including our industry-leading AI solutions.

You’ll act as a trusted advisor to your customers, taking a consultative and solution-led approach to understanding their challenges, improving platform adoption, and helping them achieve measurable business outcomes.

This is a commercially focused account management role, with responsibility for customer retention, account growth and sales targets across your portfolio. We’re looking for someone who is customer-centric, commercially driven and genuinely motivated by solving customer challenges.

Working closely with Product, Support, Delivery and Sales teams, you’ll play a key role in strengthening customer relationships, identifying growth opportunities, and ensuring our customers receive excellent ongoing support. This is an excellent opportunity for someone who combines strong commercial acumen with a genuine passion for customer relationships, problem-solving and the automotive industry.

• Own and manage a portfolio of mid-market customer accounts, acting as the primary relationship owner for key stakeholders and decision-makers.
• Build trusted, long-term partnerships that drive customer satisfaction, retention, advocacy and commercial growth.
• Deliver a structured customer engagement strategy through a combination of on-site visits, remote meetings and regular account reviews.
• Take a customer-centric approach to understanding customer challenges, priorities and business objectives.
• Drive adoption of the Pinewood.
  
  AI platform and AI solutions across customer organisations.
• Identify areas of underutilisation and work with customers to increase engagement, usage and value realisation.
• Ensure customers achieve measurable business outcomes and return on investment from the platform.
• Take ownership of account growth targets, identifying and progressing opportunities to expand customer value and revenue.
• Identify, develop and execute upsell and cross-sell opportunities across modules, AI solutions, integrations, training and professional services.
• Lead or support commercial discussions, including renewals, user expansion and value-based pricing conversations.
• Use a solution-selling approach to position relevant products and services against customer needs and business challenges.
• Develop and maintain strategic account plans, using customer data, platform usage insights and business objectives to identify growth opportunities.
• Conduct regular business reviews, agreeing clear actions, outcomes and next steps with customers.
• Collaborate closely with Product, Support, Delivery and Sales teams to resolve customer challenges and improve the overall customer experience.
• Communicate effectively across internal teams, ensuring customer feedback, risks, opportunities and priorities are clearly understood and acted on.
• Provide customer feedback and market insight to internal teams to support product development, innovation and continuous improvement.
• Maintain accurate customer records, opportunities, sales activity and pipeline information within Microsoft Dynamics CRM.

• Proven experience in account management, customer success or SaaS sales.
• A strong customer-first mindset, with the ability to build trusted relationships and deliver excellent account management.
• Good understanding of automotive dealership operations, systems and processes, including Dealer Management System (DMS) environments.
• Experience selling software, technology solutions or…