Account Manager; Automotive Industry

Pinewood.

AI is looking for an Account Manager to join our growing sales team, working with a portfolio of automotive retail customers across the UK. This is a sales-focused account management role
, where your primary aim will be to build strong customer relationships while identifying and converting opportunities to grow revenue across your existing accounts.

You’ll develop a strong understanding of your customers’ businesses, their dealership operations and the challenges they face. Using that knowledge, you’ll identify where additional Pinewood.

AI products, modules, AI solutions, integrations, training and services can deliver value, and turn those opportunities into commercial results.

You’ll have responsibility for account growth targets, including upselling, cross-selling, customer retention and generating additional revenue from your portfolio
. This means being proactive with customers, spotting opportunities before they become obvious and confidently having commercial conversations with decision-makers.

We’re open to people coming from a range of backgrounds. You might already have experience in account management, business development or technology sales, or you could have gained your experience directly within a dealership or dealer group in a commercially focused role. What matters is that you understand automotive retail, are confident building relationships and have the drive and ability to sell.

Working closely with Product, Support, Delivery and Sales teams, you’ll play an important role in strengthening customer relationships, developing your pipeline and maximising the commercial opportunity within your accounts.

• Own and grow a portfolio of automotive retail customer accounts, with clear responsibility for revenue, retention and account growth targets.
• Build strong relationships with key customer contacts and decision-makers, while maintaining a clear commercial focus across every account.
• Develop a deep understanding of each customer’s business, dealership operations, objectives and challenges to identify opportunities for additional products and services.
• Proactively identify, qualify and develop upsell and cross-sell opportunities across the Pinewood.
  
  AI platform, including modules, AI solutions, integrations, training and professional services.
• Generate new revenue from existing customers by identifying unmet needs, underused functionality and opportunities to improve or expand their use of Pinewood.
  
  AI.
• Manage the sales process from initial opportunity through to commercial agreement, working with customers and internal teams to progress opportunities and close deals.
• Build and maintain a healthy account pipeline, prioritising opportunities based on customer need, commercial potential and likelihood to close.
• Conduct regular customer meetings, account reviews and on-site visits, using these conversations to uncover new requirements and create commercial opportunities.
• Support customer retention and renewal activity, ensuring customers continue to see value while identifying opportunities to increase the overall value of each account.
• Use customer insight, platform information, performance data and knowledge of the automotive market to identify potential areas for growth.
• Work closely with Product, Support, Delivery and Sales teams to resolve customer challenges, progress opportunities and deliver a strong overall customer experience.
• Keep up to date with developments across automotive retail and use your industry knowledge to identify changing customer needs and potential sales opportunities.
• Maintain accurate customer, opportunity, pipeline and activity information within Microsoft Dynamics CRM.
• Contribute to Pinewood.
  
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