Housing Options Officer

Housing Options Officer – 12 Week Contract

Join a forward-thinking Local Authority in a rewarding frontline role supporting individuals and families who are at risk of, or experiencing, homelessness. This Housing Options Officer position offers the opportunity to make a real difference by delivering high-quality housing advice, assessing statutory homelessness applications, and helping people secure suitable accommodation. This is an initial 12-week contract with the potential for extension.

You'll be joining a busy and supportive Homelessness Service, working within a customer-focused team committed to preventing homelessness and achieving positive outcomes for residents.

We'd love to hear from anyone with experience as a Housing Options Officer, Homelessness Prevention Officer, Housing Advice Officer, Homelessness Officer, or someone with a strong background in statutory homelessness services.

• Managing a caseload of homelessness applications from initial approach through to case closure
• Conducting homelessness interviews and assessing applicants' housing needs
• Making statutory decisions in line with the Housing Act 1996, Homelessness Reduction Act 2017 and associated homelessness legislation
• Producing Personalised Housing Plans and working proactively to prevent homelessness
• Providing face-to-face housing advice and support to customers
• Liaising with landlords, support agencies and internal departments to secure positive housing outcomes
• Maintaining accurate case records and ensuring compliance with legislation and service standards

• Previous experience working as a Housing Options Officer within a Local Authority
• Experience making statutory homelessness decisions
• Excellent knowledge of homelessness legislation and housing law
• Strong communication, interviewing and case management skills
• The ability to manage a busy caseload and work effectively under pressure
• Experience using Housing Jigsaw and Open Housing systems (desirable)

• Available to start immediately
• Able to work from the office 2 days per week
• Willing to travel across the district when required (access to a vehicle is preferred)
• Previous Housing Options experience within a Local Authority is essential

• 12-week contract with the possibility of extension
• 37 hours per week, Monday to Friday
• Office-based 2 days per week
• £25.00 - £28.00 per hour (Umbrella)

This role is based in Solihull, with a requirement to work from the office two days per week as part of the Homelessness Service duty rota. The borough benefits from excellent transport links via the M42, M40 and A34, along with regular rail and bus services, making it easily accessible from Birmingham, Coventry and the wider West Midlands. Candidates should also be able to travel across the district when required as part of the role.

If this Housing Options Officer role sounds like your next opportunity, please apply now or contact Tiyana Davies at