Neighbourhood Officer

We are currently recruiting on behalf of a leading housing organisation for an experienced Neighbourhood Officer to join their team in Solihull on an initial 3-month contract, with the possibility of extension.

This is an excellent opportunity for an experienced housing professional looking for a hybrid role with a varied caseload and the opportunity to make a positive difference to residents and local communities.

• Managing a designated patch of general needs properties.
• Providing effective day-to-day tenancy and neighbourhood management.
• Managing tenancy-related enquiries and resolving issues promptly.
• Investigating and managing low-level anti-social behaviour (ASB) cases.
• Addressing tenancy breaches and taking appropriate action where required.
• Carrying out tenancy visits, estate inspections and tenancy audits.
• Managing complaints and responding to resident enquiries.
• Supporting residents with tenancy sustainment and resolving issues at an early stage.
• Liaising with internal teams, contractors and external agencies.
• Identifying and reporting property, environmental and neighbourhood issues.
• Maintaining accurate case records and progressing cases within agreed timescales.
• Working in accordance with relevant housing legislation, policies and procedures.
• Building positive relationships with residents and promoting well-managed, safe and sustainable neighbourhoods.

You will have:

• Experience managing a housing patch.
• Strong knowledge of tenancy and neighbourhood management.
• Experience dealing with low-level ASB and tenancy breaches.
• Excellent communication and customer service skills.
• The ability to manage a varied caseload and prioritise effectively.
• Experience working with vulnerable residents and partner agencies.
• A proactive, professional and solution-focused approach.
• Good knowledge of housing policies, procedures and relevant legislation.

• 3-month initial contract, with potential for extension.
• Full-time, Monday to Friday.
• Hybrid working.
• Solihull-based position.
• Opportunity to work with an established housing organisation.