Refuge Project Worker; Young Women's Refuge Job Solihull area,Metropolitan Borough of Solihull England UK,Social Work

To assist the refuge manager in the day-to-day running of the young women's refuge
To ensure a high-quality standard of service in the refuge
To develop and deliver a front-line service offering support, advice and guidance to young women, and their children, living in the refuge
BSWA provides safe secure accommodation to some of the most vulnerable women and children therefore in order to ensure we provide maximum support and safety it is essential that our service is available to them 24/7. We do this through operating an on-site rota that covers weekends, evenings and bank holidays as well as a 24 hour call out system.

RESPONSIBLE TO:
The Refuge Manager, SUPPORT WORK

To build effective relationships with young women to encourage them to identify and respond to their needs, interests and personal development
To provide guidance and support to enable young women to deal with their experiences of abuse and the wide range of issues affecting their lives
To work with each service user to produce an Individual Support Plan (ISP)
To ensure the primary needs of residents are met, including medical, financial, housing, legal and education, referring to specialist agencies where necessary
To organise activities and celebrations in the refuge for young women and children which raise self-esteem, bring people together and broaden awareness
To assist young women in making claims for any welfare benefits that they may be entitled to
To accompany young women as appropriate and agreed by your line manager, to case conferences and meetings that may affect their own and/or their children's welfare
To make representations, as appropriate and agreed by your line manager, to external bodies in support of women and children
To ensure that appropriate applications are made for re-housing
To identify the needs of young women and children leaving BSWA refuge after being offered permanent accommodation
To identify and make links with existing projects and community services, particularly those focused on young women, and to develop joint services where appropriate
To keep the refuge 'welcome pack' up-to-date
Devise and implement appropriate methods of communication with young women and children living in refuge, in agreement with your line manager
To offer support and training to volunteers and ensure they are aware of legal Health and Safety requirements
To participate in 24hour on call rota system

ADMINISTRATION

To work within BSWA's administrative and financial systems
To ensure that adequate records are kept for all service users
To keep accurate records of financial transitions in line with BSWA's procedures
To ensure that Health and Safety records are kept up to date
To monitor and evaluate the refuge service via various methods including feedback from service users and by producing statistical information
To keep inventories of all refuge contents
To contribute where appropriate to the preparation of returns for funders

COMMUNICATION

To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuge, staff, volunteers and service users by:
maintaining BSWA communication records
following safety procedures
carrying out risk assessments in conjunction with your line manager
attending team and project meetings
To attend in-house training
To attend support and supervision sessions with your line manager
To participate in multi-agency work and to develop a professional working relationship with external agencies
To contribute towards your project's quarterly Management Committee report
To be involved in the Annual Review process

PREMISES AND EQUIPMENT

To take referrals and welcome young women and children into the refuge
To ensure that the appropriate agreements related to tenancies are…