Order Processing Specialist

Position Summary:

OPS are responsible for delivering the best-in-class service to customers on orders while working directly with the sales and customer service teams.

• Follows up with internal and external customers, contractors, and/or business partners to ensure customer service issues are resolved
• Ensures order accuracy.
• Coordinates with design team to bridge any gaps
• Responsible for creating the order, approving orders, and arranging delivery.
• Handle all inbound calls and email from customers.
• Accountable for estimate que daily, order processing, and competed cases.
• Submit weekly and/ or monthly reports as requested
• Attends all meetings and training as required.
• Ability to work independently and communicate effectively with colleagues and management in other locations
• Utilizes problem solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, written correspondence and/or electronic communication, and in person according to all company policies, standard operating procedures and contract coverage
• Maintains current knowledge of all company policies, procedures, & programs
• Manage the entirety of the ordering process, ensuring order accuracy, updating order changes, and delighting customers
• Address customer concerns, rectifying any errors and enter customer orders with a high level of accuracy
• Other tasks as deemed necessary.

• Proven work experience 3-5 years
• Customer centric,
• Ability to use a telephone system and headset.
• Passion for helping customers and resolving customer concerns whether in person, over the phone, or via email.
• A successful record working in a high-volume environment.
• Excellent communication and interpersonal skills.
• Strong decision-making and problem-solving skills.