Mechatronics Test & Field Service Engineer

Kyntronics is at the forefront of linear actuation and motion control technology. We combine mechanical engineering, electronics, software, and hydraulic technology to develop innovative solutions for our customers' motion control challenges. Our Smart Hydraulic Actuator (SHA) technology delivers precise, reliable motion control for a wide range of industrial applications.

We are looking for motivated, hands-on problem solvers who enjoy working with equipment, troubleshooting technical issues, and helping customers succeed.

Position Summary

The Mechatronics Test & Field Service Engineer is responsible for testing, troubleshooting, and supporting Kyntronics' servo-hydraulic actuator products. This hands-on role combines product testing and release, mechanical and electrical troubleshooting, field service, customer support, and quality/reliability improvement.

Working closely with engineering, assembly, and quality, this individual will help ensure products meet performance requirements before shipment, diagnose and resolve customer issues, and identify opportunities to improve product reliability and reduce repeat failures.

This position is well suited for an early-career professional with a background in mechatronics who enjoys solving practical technical problems and wants to develop expertise across mechanical, electrical, hydraulic, and controls systems.

Key Responsibilities

Product Testing & Final Release

• Perform functional and performance testing of servo-hydraulic actuators and associated control systems before shipment.
• Diagnose mechanical, electrical, hydraulic, and electromechanical issues and verify corrective actions.
• Review customer-specific programs and system configurations to confirm proper operation.
• Document test results, identify nonconformances, and serve as a final technical checkpoint before product release.

Troubleshooting & Field Service

• Troubleshoot actuator and control system issues at customer sites and remotely.
• Diagnose system faults, perform repairs, and support equipment restoration to minimize customer downtime.
• Travel to customer facilities as needed to support installations, troubleshooting, repairs, and product evaluations.
• Provide technical guidance and customer training on system operation, maintenance, and troubleshooting.

Quality & Product Reliability

• Investigate product failures, warranty claims, and returned material authorizations (RMAs).
• Coordinate the RMA process from initial customer communication and diagnostics through repair recommendations, scope definition, and quotation support.
• Maintain accurate records of failures, repairs, test results, and corrective actions.
• Trace recurring issues across machining, assembly, and final testing to help identify root causes.
• Collaborate with engineering, manufacturing, and suppliers to implement corrective actions and improve product reliability.
• Identify trends and recommend design, process, or testing improvements that reduce repeat failures and product returns.

Engineering & Team Support

• Work collaboratively with engineering and manufacturing teams to resolve technical issues and improve product performance.
• Provide practical feedback from testing and field service activities to support product development and continuous improvement.
• Develop and maintain troubleshooting documentation, work instructions, test procedures, and customer support materials.
• Support prototype evaluations, product modifications, and other technical projects as needed.

Qualifications

Required

• Bachelor's degree in Mechatronics Engineering Technology, Mechatronics Engineering, Electrical Engineering Technology, or a related technical discipline.
• 0–5 years of relevant experience through internships, co-ops, academic projects, or…