Workplace Solutions Manager

Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

The Workplace Solutions Manager plays a key role in creating an effective, welcoming, and well-managed workplace for employees and visitors. This position leads the day-to-day delivery of workplace and facilities services, oversees service provider relationships, supports workplace technology, and partners with key stakeholders to ensure a seamless campus experience. The role will also contribute to special projects and initiatives designed to continuously improve workplace services and operations.

This position is on-site at the Solon Campus Monday through Fridayto support day-to-day workplace and facilities operations.

Key Responsibilities:

• Coordinate day to day operations of employee experience related service providers including but not limited to Customer Service, Catering, Dining Center and Pantry Operation providers
• Maintain a high level of responsibility for standards of customer service, appearance and employee experience on the campus
• Ownership of day-to-day service delivery in line with established service levels
• Resolve performance and quality issues, escalating to senior manager level where required, ensuring timely resolution and alignment to the Workplace strategy
• Actively participate in regular performance reviews with service providers and Procurement Business Partners
• Serve as a local company store liaison, directly supporting the service contract on inventory, pricing, invoicing, online ordering, and reporting with the Finance Manger and national store contact within Workplace Solutions.
• Management of local facilities service teams for large campus events and employee customer service/ experience
• Strategize with department leads on current and future space needs
• Management of floor plans and seating with key stakeholders, maintain all seating data for the facility, update moves/adds/changes routinely
• Report on KPI’s for space utilization standards
• Ownership of specific safety requirements for ISO-45001, maintaining all files, standards and audit requirements for head office locations
• Manage and participate in all required internal audits for campus location, including internal and safety related audits
• Coordinate with building maintenance teams for repairs, updates and with the Design and Construction Team on small projects as needed
• Conduct meetings representing Workplace Solutions and Services.
• Participating in Workplace Solutions team meetings and events with team members from all office locations
• Conduct large meetings representing Workplace Solutions with key stakeholders and department representatives for the campus
• Maintaining and preparing annual forecasts and budgets with service providers and vendors
• Coordination with other Operating Companies and functions on the Solon Campus
• Manage employee-facing customer service and personnel representing Workplace Solutions for timely resolution, professional level…