Retail Sales Associate

# Retail Sales Associate Solon - Solon, OH 44139## Description
** Position Overview
** At Malley’s Chocolates, our Part-Time Retail Sales Associates are the face of our brand—delivering warm, memorable customer experiences and supporting the daily operations of the store. Whether helping a customer select a gift or restocking a display, Sales Associates bring enthusiasm, teamwork, and pride to every shift. This role is ideal for someone who enjoys interacting with people, takes pride in a clean and organized space, and thrives in a fun, fast-paced retail setting.

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- ** Key Responsibilities
**** Quality of Work
**** Customer and Team Interactions
*** Greet every customer with a friendly, helpful attitude.
* Create positive shopping experiences by offering knowledgeable assistance and warm service.
* Work well with teammates to maintain a cooperative and upbeat environment.
* Handle customer complaints or concerns professionally, seeking help from a manager when needed.
** Store Presentation
*** Keep displays neat, clean, and fully stocked.
* Follow store guidelines for merchandising and visual standards.
* Take pride in maintaining the appearance of the sales floor, counters, and common areas.
** Product Knowledge and Procedures
*** Learn about Malley’s products and current promotions to assist customers with recommendations.
* Follow all store policies and procedures, including cash handling and safety practices.
* Ask questions and seek clarification when unsure of store procedures.
** Attendance and Reliability
*** Arrive on time and ready to work all scheduled shifts.
* Stay focused and productive while on the floor, contributing to store operations throughout the shift.

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- ** Sales and Performance
**** Sales Skills
*** Use suggestive selling to promote seasonal items, Founders Favorites, and featured products.
* Support the store’s sales goals by recommending items that enhance the customer’s purchase.
** Store Goals Contribution
*** Understand how daily tasks support the store’s overall performance.
* Complete assigned tasks thoroughly and on time to help meet team objectives.

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- ** Autonomy and Initiative
*** Take ownership of responsibilities and follow through without constant direction.
* Look for opportunities to assist teammates and customers throughout the shift.
* Keep busy during slower times by restocking, organizing, or preparing for the next customer.

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- ** Adaptability and Continuous Improvement
*** Be open to learning new procedures, product information, and store technology.
* Embrace feedback from managers and apply it to improve performance.
* Adjust quickly to changing priorities, such as shift tasks, customer flow, or new promotions.

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- ** Teamwork and Dependability
*** Maintain a respectful, cooperative attitude with coworkers and store leadership.
* Offer help to teammates during busy times.
* Follow instructions and respond positively to coaching from supervisors.
* Be someone the team can count on to show up and do their best every day.

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- ** Qualifications
* ** Previous customer service or retail experience is helpful but not required.
* Friendly, dependable, and enthusiastic about helping others.
* Willingness to learn and follow store procedures.
* Able to work evenings, weekends, and holidays as needed.
* Comfortable working on your feet and lifting up-to 25 lbs. occasionally.

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- ** Benefits
* ** Employee discount on all Malley’s Chocolates
* Flexible part-time scheduling
* Fun, supportive team environment