Industrial Automation Services Coordinator

Job Description

The Automation Services Coordinator is responsible for managing low‑complexity services projects by generating quotations, placing orders, handling customer material, coordinating logistics, tracking shipments and billing the customer correctly. Act as a liaison between the customer(s), supplier(s) and internal stakeholders as required throughout projects, providing clear and timely communications. Customers’ key day‑to‑day contact for certain portions of the Industrial Services offer, which may include, but is not limited to, Remanufacturing/ Repairs, Field Labor engagements, Training and Contracts.

• Create quotes for customer inquiries received by telephone, e‑mail and fax for Rexel Industrial services. Convert quotes to orders as needed.
• Create purchase orders for buy/resell and services and process with Rockwell Automation.
• Support outside sales personnel and product managers for Rockwell Automation services.
• Process Rexel Industrial services quotations and provide continuous follow up throughout the completion of the customer’s purchasing cycle.
• Provide pre‑sale and post‑sale support for different types of Rexel and supplier support contracts.
• Provide support as needed for in‑person fee‑based training classes, including coordination of class schedules, marketing, and class logistics.
• Achieve and maintain technical capabilities at required levels, attend customer seminars, schools and special promotions and participate in sales meetings, vendor seminars and training schools to enhance and maintain personal and product knowledge.
• Other duties as assigned.

• Equivalent experience in the industry with a strong sales background will be given serious consideration.
• Experience in Inside Sales, Customer Service, Warehouse.
• High School or GED – Required.
• Other – Preferred.
• Two‑year technical degree or more preferred.

• Customer oriented and motivated with excellent communication, organization, and problem‑solving skills.
• Ability to prioritize and manage multiple tasks and deadlines.
• Strong leadership and organizational skills.
• Excellent negotiation skills, interpersonal skills and ability to drive decisions with influence.
• Knowledge of the Services offer is essential.
• Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs.
• Able to meet deadlines.
• Excellent attendance record required.
• Able to work overtime as needed.

• Sit – Constantly – at least 51%.
• Walk – Frequently – 21% to 50%.
• Use hands to finger, handle, or feel – Constantly – at least 51%.
• Stoop, kneel, crouch, or crawl – Occasionally – up to 20%.
• Climb or balance – Occasionally – up to 20%.
• Talk, hear, taste, smell – Constantly – at least 51%.

• Up to 10 pounds – Occasionally – up to 20%.
• Up to 25 pounds – Occasionally – up to 20%.
• Up to 50 pounds – Occasionally – up to 20%.

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold – Occasionally – up to 20%.
• Exposed to electrical hazards; risk of electrical shock – Occasionally – up to 20%.
• Handles or works with potentially dangerous equipment – Occasionally – up to 20%.
• Travels to offsite locations – Occasionally – up to 20%.

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short‑Term and Long‑Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.