Inside Sales- Customer Service

We are currently looking for an inside sales and customer service representative. The inside sales representative is responsible for servicing the customer and entering orders/credits. You will find appropriate solutions to issues and provide complete and accurate solutions in an efficient and timely manner.

• Competitive salary $40,000-$50,000 DOE
• Stimulating work environment;
• Schedule:
  
  8:30AM-5PM
• Hybrid work (home 2 days a week / office 3 days a week – set days) after probationary period
• Generous Employer Contribution to Health Insurance
• Starting at 2 weeks accrued vacation in the first year and 5 days of sick leave

Key Responsibilities and activities

• Enter and process orders and defective claims/returns.
• Relationship building with customers, represent the company in a professional and courteous manner.
• Find appropriate solutions for our customers.
• Liaise directly with Sales Managers/Representatives providing information and support.
• Have extensive product knowledge through training
• Work with all personnel and outside contacts to satisfy clients’ needs and achieve company goals
• Inform customers of upcoming promotions, product launches
• Upsell whenever possible
• Review back orders and proactively propose alternative solutions to customers
• Complete sales reports and gather data requested by the respective sales manager within the provided deadlines
• Analyze data requested by the sales managers to help achieve the territory’s targets
• Participate in department meetings and take responsibility for sales improvement initiatives and other assigned action items
• Assist sales managers and supervisor on an as needed basis

• Experience in a similar position (at least 2 years) or Business Administration
• Knowledge of SAP (asset)
• Sales quotes and upselling
• Proven customer service skills
• Ability to work in a dynamic environment
• Great attention to detail and organizational skills
• Bilingual a plus (French and English or Spanish and English)
• Computer proficiency and knowledge of Microsoft Office