Printing, Packaging, Wide Format, Field Service Engineer

Summary

With supervision by Senior Engineers during the training period, the Field Service Engineer performs installation, maintenance, and repair for a wide range of new and existing print manufacturing equipment in a highly skilled, safe, and professional manner. This position requires a high degree of independent judgment, customer service skills, mechanical aptitude, and industry experience (printing, packaging, wide format).

• Serve existing and new accounts by installing and maintaining print production equipment.
• Troubleshooting, repair, and documentation of service to machinery in customer facilities
• Maintain rapport with customers by analyzing customer trouble reports; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Conduct facility pre-installation meetings with customer/customer contractors to confirm utility modifications required for proper installation and operation of equipment.
• Assist operations team in coordination of logistics for delivery of equipment and parts to and from outside vendors and other locations for purchase and/or repair when needed.
• Inspects, installs, familiarizes, and demonstrates equipment for customers.
• Completes required documentation of work for customer and employer records, including but not limited to:
  Service Records;
  Service Tickets for billing;
  Warranty records;
  Expense Reports; purchase records; and other documentation required to maintain Equipment Warranty & Service Records.
• Analyze work orders; plan daily schedule; investigate complaints; troubleshoot and resolve customer issues.
• Maintain customer trust by keeping service information confidential within the company system.
• Update job knowledge by participating in educational opportunities such as vendor training and trade shows; reading professional publications and product manuals.
• Accomplishes organization mission by completing related tasks as assigned (e.g., trade show planning and preparation).
• Includes high level of travel periodically.

• High Mechanical and Schematics Aptitude
• Moderate Electronics Aptitude
• Customer service skills
• Analytical and problem-solving skills
• Attention to detail
• Verbal and written communication skills
• Intermediate knowledge of tools
• Teamwork orientation
• Deductive reasoning
• Time management with proven ability to meet deadlines

• Preferred Education:
  
  BS in Mechanical, Industrial, Robotics, or Electrical Engineering
• Non-Degreed: 8+ years high-hands-on experience in Printing/Packaging or Wide Format Industry production/manufacturing environment
• Preferred Experience:
  
  Hands-on Technical experience in internship or production environment
• US Citizen / valid US work permit;
  Veterans encouraged.
• Hold a current and valid US driver's license, insurable under the corporate umbrella policy.

• Sitting - Required to sit for extended periods of time without being able to leave the work area, including driving or riding in a vehicle for extended periods of time.
• Standing - Required to remain on his or her feet in an upright position for continuous periods of time without being able to leave the work area.
• Walking - Required to walk considerable distances in the facility during the course of his or her work (Includes walking to and from work area, cafeteria, parking etc.)
• Lifting - Required to raise or lower objects from one level to another regularly during the shift.
• Pulling and/or Pushing -- Requires exerting force up to a certain number of pounds on a regular basis so that the object is moved to or away from the employee.
• Carrying -- Required, on a regular basis, to carry objects in his or her arms or on the shoulder(s), including personal tools and work supplies.
• Grasping -- Requires that the employee regularly pick up objects with fingers.
• Reaching - Required to use the hands and arms to reach for objects.
• Stooping and Crouching -- Regularly required to bend forward by bending at the waist or by bending legs and spine.
• Crawling -- Required to work in a confined space and to crawl and move about on his or her hands and knees.
• Color Determination -- Requires color determination vision (no color blindness).
• Near Acuity -- Requires clarity of vision at 20 feet or more, with or without corrective lenses.
• Speaking -- Requires expressing ideas by the spoken word.
• Listening -- Requires the perception of speech or the nature of sounds in the air.

While performing the duties of this job, the employee is periodically exposed to a noise level that is usually moderate to heavy.

This is a full-time position and hours of work and days are Monday through Friday 8:00 am to 5:00 pm or comparable exact hours depending on customer work shifts. Occasional evening and weekend work may be required as job duties demand.

This position may require 30% - 50% overnight travel after initial training. Occasional travel to trade shows and other events as required. Employee must be insurable under…