Commercial Support & Office Manager

A stable, mid-sized global company with an established commercial presence in Switzerland.

You're the organisational heart of the Swiss office and the first point of contact for customers. Reporting to the Country Lead Switzerland, you work autonomously, anticipate needs before they arise, and link customer and partner insights with the and field teams.

• Own customer service end to end: the info mailbox, phone enquiries, the contact database and the customer newsletter
• Interpret stock reports and databases on your own, and turn them into valuable information for customers
• Proactively spot opportunities where the various teams can add value
• Manage sponsoring requests, contracts and reporting of value declaration
• Provide administrative support for contracts, signature and notary processes, archiving and value reporting
• Organise internal meetings (i.e. cycle meetings) and support Team with travel plans
• Manage international congresses participations (contracts, logistics, billing)
• Organisation of National Congresses
• Manage facilities, supplies, post and courier services, and make the office a great place to work

• A strong customer and patient focus, with the drive to deliver quality service every time
• An autonomous, proactive way of working: you take ownership and follow projects through from start to finish
• Resilience and a calm head in challenging or high-pressure situations
• Experience in an administrative or customer service role
• Background in office management or as a personal assistant
• Strong MS Office skills, especially Excel, Word and Power Point
• Fluent , English and French;
  Italian is a plus
• Experience coordinating multiple internal and external stakeholders

A visible, varied role with real ownership in a stable international company, where your contribution matters every day and you help shape the spirit of the office.