Insurance Agency Operations Manager

Operations Manager at The Jonus Group

We are working with a growing independent insurance agency in New Jersey that is seeking an Operations Manager to join their team. The Operations Manager will have overarching responsibility for all day-to-day operations. Ideal candidate has experience running the office for a small to mid-sized insurance agency, experience running a book of business, and managing account managers.

• Office Management – oversee the day-to-day administrative operations of the office, ensuring efficiency and compliance with company policies, and providing support to employees.
• Handle various administrative tasks for the office, provide general administrative support to employees, including answering phones, responding to emails, and handling correspondence. Act as the main contact for office-related issues.
• Has a working knowledge of the agency management software (Vertafore).
• Improve daily organization and workflows to ensure maximum operational efficiency.
• Act as Team Lead and monitor production and monthly goals for 3 account managers and a team of 6 sales members.
• Fosters and maintains relationships with current carriers.
• Responsible for client retention activities and engagement strategies.
• Oversees company operations along with Partners to ensure company targets for revenue and profitability are met.
• Maintains and builds trusted relationships with key customers, partners, vendors, and management.
• Supports the Partners in all aspects of the business and operations.

• 5+ years of Operations Manager experience from an insurance agency required.
• Property & Casualty agency management system preferably Vertafore.
• Must have experience running a book of business.
• Bachelor’s Degree preferred.
• Strong insurance knowledge.
• Creative problem‑solving skills along with exceptional time‑management and attention to detail.

• Compensation:
  Between $80k-$100k (based on experience)
• Company‑paid health benefits

Pleasantville, NJ

Mid‑Senior level

Full‑time

Sales, Business Development, and Finance

Banking, Financial Services, and Insurance