Onsite Customer Service Rep - Somerset, KY

Onsite Customer Service Rep – Somerset, KY (Starts 2/16/2026)

TSI – Transworld Systems Inc.

Compensation: $16.00 / hour

Pay Range: $16.00/hr – $16.00/hr (base pay)

Location: 75 Valley Oak Driver, Somerset, KY 42503

We are looking for a motivated, self‑motivated and driven individual to join our thriving team as a Customer Service Representative. In this role you will assist customers via phone, chat, and e‑mail with account access and support.

Open interviews are scheduled for Monday, January 5–9, 9 a.m.–4 p.m. Please bring a copy of your resume. After submitting your application you will receive an email to complete a virtual interview using our online platform, “Verint.” This interview is required for consideration.

• Paid training starting Monday, February 16, 2026.
• Training hours:
  Monday–Friday, 9 a.m.–6 p.m. EST.
• Hours after training:
  Monday–Friday, 9 a.m.–6 p.m. EST.
• Paid training, team‑oriented work environment, growth opportunity.
• Comprehensive benefits package: medical, dental, vision, 401(k) with employer match, paid time off, paid holidays.

• Use multichannel communications (phone, chat, e‑mail) to assist customers with login, setup, and navigation.
• Provide high levels of patience and guidance, addressing all customer questions and challenges.

• Previous call‑center/customer‑service experience (technical support highly preferred).
• Proficiency with Android/iPhone devices and applications.
• High patience to assist non‑technical customers.
• Ability to troubleshoot and resolve account issues with one‑call resolution.
• Ability to deliver best‑in‑class customer service experience.
• Friendly, communicative, and effective.
• Experience with voice, chat, and e‑mail communication tools.

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Customer Service
• Industries: Consumer Services

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, protected veteran status, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.