Retail Associate

Join to apply for the Retail Associate role at Ross Stores, Inc.

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career growth:
  We develop industry leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve hard problems and find the right solutions.
• Diversity, Equity & Inclusion:
  We celebrate the backgrounds, identities, and ideas of those who work and shop with us.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the store as business needs require.

The Associate may be requested to perform additional tasks in specific situations if performance of these tasks will help achieve our customer service and operational goals.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Maintains clutter free, clear egress to emergency exits.
• Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• Treats all customers and Associates with respect and courtesy; is friendly and professional at all times.
• Recognizes fellow Associates using Company recognition programs.
• Assists customers in any way necessary – is register‑trained, assists customers with merchandise, and answers customer questions in a polite and knowledgeable manner.
• Greets all customers by making eye contact, smiling and saying “hello” throughout the store and saying “thank you” with every register transaction.
• Provides prompt and efficient responses to customers at all times.
• Responds to customer service calls immediately.
• Handles all customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Maintains a professional appearance and adheres to the Company’s dress code at all times.
• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well‑maintained and efficiently merchandised to standards.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions with Associates and Customers; safeguards confidential information, cash, credit card information, and merchandise.
• Follows all Mark‑Out‑of‑Stock (MOS) policies and properly processes each piece with notification of Store Leadership.
• Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures; maintains a high level of accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role; maximizes productivity by executing all store best practices and minimizing steps and touches in their workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates, and store…