VA| Hoist and Stairlifts Administrator

AJM Healthcare
Role:
Hoist and Stairlifts Administrator

• Benefits: 27 days annual leave plus bank holidays with accrual to 29 and 33 days with continuous service
• Employee Assistance Programme
• Blue Light Discount Card
• Company sick pay provision with continuous service

AJM Healthcare is a leading provider of wheelchair & community equipment services to the NHS and the Private Sector. We have over 35 years’ experience in these sectors and see ourselves as innovators helping increase independence, offering choice and personalisation, while delivering better outcomes. Our team provide a caring, user‑centric, and holistic approach that is tailored to each individual.

We are seeking to recruit an enthusiastic Hoist and Stairlift Administrator to join our team in the day-to-day administration to assist field service engineers carry out their maintenance tasks efficiently, whilst ensuring great customer experience is maintained. The successful candidate will showcase a first‑class telephone manner with empathy and professionalism with the ability to coordinate with our engineers.

• Responsible for making and answering calls from contract customers relating to repair and maintenance of hoists and stairlifts.
• Booking appointments and entering orders onto the company database system in a timely manner.
• Ensuring accuracy and completeness of information when using our database system.
• Arranging and planning workloads and efficient delivery routes for Field Service Engineers.
• Using Microsoft Office especially Word, Excel and Outlook.
• Working as a team player to meet personal and organisational objectives.

Closing Date: 14th August 2026

This position is working in a regulated environment and will therefore be subject to an enhanced DBS disclosure check. Cost will be covered by the Company.

AJM Healthcare is an equal opportunities employer who is committed to equality in the workplace and does not discriminate based on race, gender, religion, marital status, age, physical or mental disabilities, medical condition. AJM will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.

Please note, during certain high volume recruitment times, AJM may wish to limit the overall number of interviews offered to both disabled people and non-disabled people.