Customer Relations Officer

Summary of Vacancy

Contract type:
Permanent

Working Pattern:
Full time

Location:

Landor Street

Hours per week: 40

Dates for interviews: 23rd Feb onwards

Salary: £29,985.06 - £32,686.93

Base Salary: £29,985.06 - £32,686.93 (Pro‑rata)

Benefits: up to 3% annual bonus, 20 days holiday plus 8 bank holidays, 3× life assurance policy, flexible hours/working arrangements available on request

Location:

Birmingham (office based 5× per week, after completion of training hybrid options are available)

Hours:

40 hours per week (part time options available on request)

There are multiple roles available at varying levels of seniority, so if you’re interested but don’t meet every criterion, please don’t hesitate to apply.

As a Customer Relations Officer in Birmingham, you will support our Regional Customer Hub to deliver excellent customer service across the environmental and sustainability sector.

As a Customer Relations Officer, you will be supporting the Regional Customer Hub to provide excellent customer service to our current client base. This will involve on‑boarding new customers and being the first point of contact on the phone and via email, handling general requests and resolving queries. Our aim is to provide the best possible experience for all of our customers, keeping them informed, engaged and maintaining proactive relationships.

• Professional, confident and efficient, with excellent communication skills and a passion for putting our customers first.
• Previous administration experience, with the ability to create and maintain positive customer levels whilst managing expectations.
• Used to a fast paced environment such as a call centre or similar.
• Confident on the phone, resolving customer problems promptly, whilst proactively promoting customer loyalty.
• A true team player, with the ability to be flexible, support and collaborate with the team where necessary.

At SUEZ, your career is a journey full of possibilities. With diverse roles across multiple activities and locations, we empower you to shape your own path. Here, you’re encouraged to learn, grow, and take ownership of your development, because when you thrive, we all succeed. At SUEZ, respect is at the heart of everything we do: for each other, for our customers, and for the communities we serve.

We foster inclusive, caring environments where diversity, wellbeing, safety, and solidarity are more than values, they’re everyday realities. These principles shape how we work together, every day. We’re committed to building a workplace where everyone feels valued and included. If you’re excited about this opportunity but don’t meet every single requirement, we encourage you to apply. Your unique experience, perspective, and potential could be exactly what we’re looking for.

We offer a comprehensive benefits package designed to support your wellbeing and growth — including competitive pay, pension plans, health and wellbeing programs, learning opportunities, and career development. Everything you need to thrive, both professionally and personally. Join us in transforming today’s environmental challenges into tomorrow’s innovative water and waste solutions. At SUEZ, your work truly matters - driving action and shaping a more resilient, sustainable future.

Closing Date: 21/02/2026 . Once we have sufficient applicants we withhold the right to close job vacancies early.