Customer Services Representative

Are you a proactive, commercially minded customer service professional who thrives in a fast-paced environment?

We are looking for an exceptional Customer Service Executive to join our clients team in Yeovil. This is not a call centre role, this is a pivotal position working alongside our clients internal teams to maximise customer satisfaction, increase sales conversions, and strengthen long-term client relationships.  If you combine outstanding communication skills with strong organisation, commercial awareness and a “customer first” mindset, we want to hear from you.  

This is a varied, fast-paced role that requires initiative, accuracy and confidence.

Key responsibilities:

Coordinate customer and new business appointments with the internal teams
Proactively follow up quotations and prospects to maximise conversions
Deliver first-class customer service via phone, email and online enquiries
Process sales orders, raise purchase orders and manage supplier quotes
Track customer enquiries and update internal CRM/order systems
Support marketing activity by converting leads into active customers
Resolve customer queries quickly and professionally
Manage diaries, itineraries and key communications
Identify cross-selling opportunities to increase overall sales

Skills and Experience

Experienced in customer service, sales support, account management or order processing
Exceptionally organised and detail-focused
Confident speaking with customers and negotiating professionally
Commercially aware and motivated by results
Proactive, you don’t wait to be asked
Comfortable managing multiple priorities
Skilled in CRM/database systems and Microsoft Office
Experience in sales administration, customer service coordination, internal sales, or account support would also be highly advantageous