Customer Support Officer

Customer Support Officer

Red Recruitment is recruiting a Customer Support Officer in Taunton to join a not for profit private health-care provider, who is the Which? 'Recommended Provider' for private medical insurance.

The ideal candidate will be passionate about delivering excellent customer service and have previous telephone-based experience.

Benefits and Package for a Customer Support Officer:

• Salary: 27,000 per annum, rising to 28,000 following the probationary period. With the opportunity to progress to over 34,000.
• Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm
• Contract Type: Permanent
• Location: Taunton

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Store discount

Key Responsibilities of a Customer Support Officer:

• Being the first point of contact for all customer enquiries
• Answering high-volume inbound calls
• Supporting the customers in their times of need including registering a claim and helping customers find the right medical professional
• Delivering the highest level of customer service

Key Skills and Experience of a Customer Support Officer:

• You should be passionate about delivering the highest level of customer service
• You will need to have previous experience working in a telephone-based role
• Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls
• You will need to be confident with fantastic communication skills
• You should also feel comfortable working independently as well as part of a team

If you are interested in this position as a Customer Support Officer and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)