Customer Service Advisor – Student Accommodation

Customer Service Advisor

Location
:
Newarke Street, Leicester

Salary
: £27,202.50 per annum with overtime paid at 1.25 x hour rate

Hours
:
We are looking for a Customer Service Advisor for a 10‑month fixed‑term contract, averaging 37.5 hours per week (contracted to 1,950 hours annually pro rata) between 8am and 8pm.

Working Pattern
:
Evenings and weekend working is regular.

About Student Roost
:
Student living is about so much more than just a room – it’s about feeling  a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.

• Safety & Wellbeing
• Customer Experience & Resident Support
• Sales & Building Management
• Events & Community Engagement
• Operational & Administration
• Debt Management

• Inclusive & supportive culture
• Opportunities for career growth
• Team experience
• More than just a job
• Benefits that support you

We’re not just looking for experience, we’re looking for the right attitude!

• A people person – friendly, approachable, and great at building relationships
• Confident providing exceptional resident experience, handling enquiries, and resolving issues
• A team player who thrives in a supportive and collaborative environment
• Tech‑savvy – ability to learn new systems quickly and possess solid knowledge of MS Office
• Organised and detail‑orientated, with strong communication skills
• Comfortable with sales, taking payments, following processes, and keeping accurate records
• Resilient, with the ability to stay calm under pressure, especially during busy periods
• No prior property experience? No problem – we’re looking for enthusiasm, a willingness to learn, and a passion for great customer service
• Solutions‑oriented, with the ability to think on your feet

If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Successful applicants will be subject to a DBS check.

This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September, where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.

As a Disability Confident & Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.

Apply now and take the first step towards a rewarding career with Student Roost.