Customer Support Officer

Customer Support Officer

Red Recruitment is recruiting a Customer Support Officer in Taunton to join a not for profit private health-care provider, who is the Which? 'Recommended Provider' for private medical insurance.

The ideal candidate will be passionate about delivering excellent customer service and have previous telephone-based experience.

Benefits and Package for a Customer Support Officer:

Salary: £27,810 per annum, rising to £28,840 following the probationary period. With the opportunity to progress to over £34,000.

Hours:

37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm
Contract Type:
Permanent

Location:

Taunton Benefits:

Additional leave
Company events
Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Referral programme
Store discount

Key Responsibilities of a Customer Support Officer:

Being the first point of contact for all customer enquiries
Answering high-volume inbound calls
Supporting the customers in their times of need including registering a claim and helping customers find the right medical professional
Delivering the highest level of customer service

Key Skills and

Experience of a Customer Support Officer:

You should be passionate about delivering the highest level of customer service
You will need to have previous experience working in a telephone-based role
Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls
You will need to be confident with fantastic communication skills
You should also feel comfortable working independently as well as part of a team

If you are interested in this position as a Customer Support Officer and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)