Care Coordinator

Care Coordinator

Location:

Weston-super-Mare

Job Types: Full time, Permanent

Hours:

37 hours per week

Salary: £27.000 - £32.000 per year

On-call may be required which would be paid on top of the salary.

Join a supportive and passionate team at Leaf Complex Care
, part of the Catalyst Care Group
, delivering exceptional, person-centred care across Somerset. As a Care Coordinator, you will play a vital role in ensuring smooth service delivery, supporting both clients and clinicians, and contributing to the continued growth and success of the organisation.

As a Care Coordinator, you will be responsible for the day-to-day coordination of staffing and service delivery. You will act as a key point of contact for both clients and clinicians, managing queries efficiently and ensuring the right clinicians are matched to client needs in line with company policies and care standards.

Working closely with the Transforming Care, Account Management, and Sales teams, you will help maintain high levels of client satisfaction while supporting business growth. The role also includes participation in the on-call rota as part of your regular duties.

• Coordinate staffing solutions to meet client requirements across care services
• Manage and respond promptly to all incoming client and clinician queries
• Match clinicians skills, experience, and availability to client needs
• Work collaboratively with internal teams to ensure compliant and effective service delivery
  
  Maintain accurate records in line with company procedures and regulatory requirements
• Support service improvement and build positive relationships with clients and staff

• NVQ Level 2 in Health and Social Care (desirable)
• Experience with in the healthcare sector, ideally in a coordination or administrative role
• Strong communication, organisational, and multitasking skills
• Confident using Microsoft Word, Outlook, and Excel
• Ability to work effectively in a fast-paced environment
• Full UK driving licence

• Employee Assistance Programme
• Retail Discount Scheme
• Workplace Pension Scheme
• Gym and Cycle to Work discounts
• Health Cash Plan
• Four additional wellness days per year
• Extra holiday day on your birthday
• Group Life Insurance
• Group Critical Illness Cover
• Income Protection Cover

At Leaf Complex Care
, we provide high-quality, comprehensive care services through trusted experts, alongside cost-effective training for health and social care professionals and organisations.

Our vision is to humanise health and social care and to be the most clinician-centric organisation and a great place to work. We are people-led, placing our team, clinicians, clients, and those we support at the heart of every decision we make. We exist to positively impact lives and deliver care that truly makes a difference.

Join our family and our Great Place to Work.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes. The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required.