Operations Systems Administrator

Overview

Reports to:

Product Delivery Manager

Functions Supervised:
None

Primary Functions:
The Operations Systems Administrator department manages systems that adhere to organizational governance and frameworks, are reliable, well‑configured, and continuously improving through strong functional support, process optimization, automation, and feature adoption. Working in close partnership with system and product owners, frontline teams, vendors, and technology partners, this role translates operational needs into scalable, supportable solutions that enhance both member and employee experiences.

This position supports the systems, processes, and digital products owned and operated within Operations and member‑facing business teams. These platforms enable critical operational functions across a broad range of services, including payment processing and settlement (cards, wires, ACH, checks, digital payments, and emerging payment rails), account opening, research, and fulfillment, supporting member transactions and file maintenance requests. Retail employee experiences across branch and contact center environments.

ATM fleet management, with a hybrid model that includes both in‑house managed devices and vendor‑supported locations. Digital products, services, and fulfillment workflows that support end‑to‑end member experiences.

• Serve as an escalation point for complex functional, workflow, or integration issues within department‑maintained systems.
• Interact directly with Global Credit Union members, internal employees with varying technical backgrounds, and external vendor technicians to diagnose issues and coordinate resolution.
• Partner with IT Operations and vendors for platform‑level or infrastructure‑related issues outside the scope of business system ownership.
• Document recurring issues and contribute to knowledge bases, runbooks, and continuous improvement efforts.
• Identify opportunities to improve operational efficiency and experience through process redesign and automation.
• Design, develop, implement, and support solutions using low‑code and no‑code platforms, with member and employee experience at the center of all designs.
• Translate business needs into scalable, supportable workflows and automations that reduce manual effort and error.
• Measure and communicate the impact of optimizations on efficiency, quality, and experience.
• Provide business‑line system administration for department‑maintained platforms, focusing on configuration, feature adoption, training, and lifecycle management—not infrastructure or network administration.
• Collaborate with system and product owners to keep systems current, proactively preventing technical debt.
• Coordinate the evaluation, configuration, testing, rollout, and adoption of new features and enhancements.
• Develop and maintain a comprehensive roadmap and rollout plan for all systems supporting Operations functions.
• Create and deliver training, documentation, and change‑management support for new capabilities.
• Maintain proficiency in low‑code platforms, automation tools, and applied AI, including practical use of copilots and intelligent workflows.
• Evaluate and pilot emerging tools and methodologies where they demonstrably improve member experience, employee efficiency, or operational resilience.
• Act as a front‑runner for responsible adoption of new technologies, balancing innovation with stability, security, and usability.
• Take ownership of ongoing skills development and knowledge sharing within the organization.

Education: Associate’s degree in Information Systems, Business Information Technology, Computer Information Systems, Business Administration (with a technology or operations focus), Operations Management, or a related field.

Creditable Experience in Lieu of

Education:

Three years of practical application in related field, preferably in the financial services sector.

Experience/

Skills:

Advanced experience with Microsoft 365, including Power Automate, Power BI, and Copilot. Demonstrated practical application of automation and AI in business workflows. Experience configuring, supporting, or developing within ticketing or workflow…