Service Desk Analyst

Somerset | On-site

Yolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset.

This is an opportunity to join a collaborative IT team providing technical support across the business, resolving incidents and service requests while ensuring excellent customer service and adherence to SLAs.

This role would suit someone with previous IT Service Desk or Desktop Support experience, or someone with a strong IT foundation looking to develop their career in a fast-paced support environment.

• Troubleshooting and resolving IT hardware and software incidents remotely and in person.
• Managing service requests, including employee onboarding and offboarding.
• Monitoring and managing support tickets, ensuring SLA targets are achieved.
• Maintaining accurate ticket updates and documentation.
• Supporting endpoint security by updating operating systems and third-party software.
• Assisting with the imaging, deployment, maintenance and configuration of laptops, desktops, Macs and mobile devices.
• Supporting other functions within the IT Service Desk as required.
• Occasionally travelling to other company sites when required.

Essential

• A...